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- Tasks: Assist in managing a charity shop and lead the team in the manager's absence.
- Company: Teesside Hospice, dedicated to making a difference in the community.
- Benefits: Competitive salary, supportive environment, and the chance to make a real impact.
- Why this job: Join a passionate team and help exceed customer expectations while supporting a great cause.
- Qualifications: Friendly, reliable, and eager to contribute to our mission.
- Other info: Opportunity for personal growth and development in a diverse workplace.
The predicted salary is between 24784 - 24784 £ per year.
Salary: £24,784.50 FTE (19,727.60 pro rata) (Subject to ongoing upward pay review)
Department: Retail
Location: 66 High Street, Yarm, TS15 9AH
We are currently seeking a Retail Assistant Manager to assist the Retail Manager in securing the target budget sales income contribution from the Teesside Hospice Charity Shop and to take the lead in the Shop Manager's absence. You will assist with the development of a sales team through effective management, motivation, and leadership of staff and volunteers.
Your responsibilities include:
- Exceeding customer expectations by delivering high-quality customer service.
- Adhering to all Teesside Hospice policies and procedures.
- Working closely with the Retail Manager, Retail Administration team, and Area Manager to ensure the effective day-to-day running of the business.
- Contributing to the further development of the charity shops department.
The Retail Assistant Manager has a responsibility to actively contribute to Teesside Hospice's published ambitions for the future and strategic objectives.
If you're friendly, reliable, and eager to contribute to our cause, we'd love to have you join our team!
Closing date for applications is 20th April 2026, but we reserve the right to close the advert earlier if we have a high volume of applications.
Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace. This role requires an enhanced DBS check, which we will do for you.
Retail Assistant Manager (Yarm) employer: Teesside Hospice Trading Trading Limited
Contact Detail:
Teesside Hospice Trading Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Manager (Yarm)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail sector. A personal recommendation can go a long way in landing that Retail Assistant Manager role.
✨Tip Number 2
Prepare for the interview by researching Teesside Hospice and its values. Show us you’re not just after any job, but that you genuinely care about our mission and how you can contribute to it.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for customers. We want to see how you can exceed expectations and lead a team to do the same.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Teesside Hospice.
We think you need these skills to ace Retail Assistant Manager (Yarm)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about contributing to our cause at Teesside Hospice. Share any relevant experiences that highlight your commitment to charity work or customer service.
Tailor Your CV: Make sure your CV is tailored specifically for the Retail Assistant Manager position. Highlight your leadership skills and any experience managing teams, as well as your ability to deliver excellent customer service. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there to help you along the way.
How to prepare for a job interview at Teesside Hospice Trading Trading Limited
✨Know the Charity's Mission
Before your interview, take some time to understand Teesside Hospice's mission and values. This will help you align your answers with their goals and show that you're genuinely interested in contributing to their cause.
✨Showcase Your Leadership Skills
As a Retail Assistant Manager, you'll need to lead a team. Prepare examples from your past experiences where you've successfully motivated and managed a team, especially in a retail environment. Be ready to discuss how you can inspire both staff and volunteers.
✨Customer Service is Key
Since exceeding customer expectations is crucial for this role, think of specific instances where you've delivered exceptional customer service. Be prepared to share these stories and explain how you would apply that same level of service at Teesside Hospice.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the shop's operations, team dynamics, and future goals. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.