At a Glance
- Tasks: Support our sales team and provide exceptional customer service.
- Company: Join a dynamic team focused on client satisfaction.
- Benefits: Enjoy 28 days paid holidays and a supportive work environment.
- Other info: Perfect for detail-oriented individuals looking to grow in sales administration.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
The predicted salary is between 25000 - 32000 £ per year.
We are currently seeking a Sales Administrator to support our sales team in delivering exceptional service to our clients. In this role, you will be the first point of contact for our customers, providing information and assistance both online and offline. Your administrative skills will be crucial in organizing and maintaining our sales records, invoicing, and other related duties. This position is ideal for a detail-oriented individual with strong communication skills and a customer-first mindset.
Responsibilities
- Customer Service: Greet customers and provide excellent customer service, including answering questions and offering information about our services.
- Enquiries Handling: Address customer enquiries through phone, email, and face-to-face interactions.
- Sales Order Management: Organize, collect, and file sales orders proficiently using electronic filing systems.
- Invoicing and Paperwork: Generate invoices and manage all necessary paperwork for sales transactions.
- Customer Follow-up: Contact customers via phone or email to answer queries and obtain missing information.
- Feedback Management: Direct customer feedback to appropriate departments for action and improvement.
- Sales Reports: Develop and present sales figures and reports to senior sales management.
- Administrative Support: Assist the sales department with any additional administrative tasks as assigned.
Qualifications
- A degree is an advantage but not necessary.
- Good standard of spoken English is required.
- Strong social and communication skills.
- Solid commercial acumen.
- Outstanding written and verbal communication skills.
Benefits
- 28 days paid holidays for first 3 years.
Sales Admin & Customer Service Pro employer: Teesside Homes Limited
Join our dynamic team as a Sales Admin & Customer Service Pro, where we prioritise a customer-first approach and foster a supportive work culture. With 28 days of paid holidays in your first three years and opportunities for professional growth, you will thrive in an environment that values your contributions and encourages collaboration. Located in a vibrant area, our company offers a unique blend of career development and a commitment to exceptional service, making it an excellent place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Admin & Customer Service Pro
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the role, like handling enquiries or managing feedback. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great way to reiterate your key strengths.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates right there, making your job search easier.
We think you need these skills to ace Sales Admin & Customer Service Pro
Some tips for your application 🫡
Show Off Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your communication skills and customer-first mindset.
Be Detail-Oriented:Since this role involves a lot of organisation and paperwork, it's crucial to demonstrate your attention to detail. Use your application to mention any relevant experience with managing records or handling invoicing, and don’t forget to proofread for any typos!
Tailor Your Application:Make your application stand out by tailoring it to our job description. Use keywords from the listing, like 'sales order management' and 'feedback management', to show that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Teesside Homes Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled customer enquiries in the past, whether over the phone or face-to-face. This will show that you understand the importance of a customer-first mindset.
✨Familiarise Yourself with Sales Processes
Get to grips with basic sales order management and invoicing processes. Knowing how to organise and file sales orders can set you apart. You might even want to prepare a few questions about their current systems to demonstrate your interest and initiative.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on how you convey information and respond to questions. This will help you feel more confident during the actual interview.
✨Prepare for Feedback Scenarios
Think about how you would handle customer feedback and what steps you would take to direct it to the right departments. Being able to discuss this in detail will highlight your proactive approach and understanding of the sales process.
