At a Glance
- Tasks: Support a diverse student community and provide excellent customer care.
- Company: Join the inspiring and supportive Team Teesside at the University.
- Benefits: Enjoy generous holiday entitlement, discounts, and personal development opportunities.
- Other info: Flexible hours with potential for hybrid working and career growth.
- Why this job: Make a real difference in students' lives while working in a dynamic team.
- Qualifications: Strong organisational skills and experience in customer service.
The predicted salary is between 11.7 - 14.3 £ per hour.
The University is pleased to offer a part time, permanent position based in its Student and Library Services department.
This is a critical student facing position requiring excellent customer care skills and will require the successful applicant to be highly organised and able to work across a range of digital platforms as part of the role.
The role involves supporting our culturally diverse student community along with staff and visitors and working as part of a busy, creative and dynamic team, working across our key student facing buildings and working with a range of different University support services.
This role will involve working one evening per week until 7pm and one early start per week from 8am.
Flexi time is available and there may be opportunity for some limited hybrid working depending on business need.
Please note that the University may ask you to participate in a number of selection activities as part of the recruitment process for this vacancy.
If you are shortlisted, your interview will take place in person, on campus.
Interviews will take place on 10 December 2026.
Every member of our university is part of the inspiring, supportive, and caring community known as Team Teesside.
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route.
What we offer you
- A holiday entitlement of 185 hours (25 days), increasing to 28 and 30 days after 3- and 5-years’ service respectively, plus bank holidays.
Entitlement is pro rata for part-time/fractional posts.
- Additional leave over the Christmas and New Year period during the Christmas closure
- Special leave to support a range of circumstances.
- A variety of provision to support staff with personal development and recognition.
- A range of family friendly benefits
- An employee benefits platform which provides discounts with 350+ retailers and access to health and wellbeing resources
More information about our benefits and an employee benefits brochure can be found here.
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Experience and Engagement Supervisor employer: Teesside Freeport
Teesside Freeport is dedicated to providing exceptional educational experiences and career opportunities for its employees. With a focus on community engagement and skill development, it fosters a positive work culture that encourages growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Experience and Engagement Supervisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Teesside Freeport and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Teesside Freeport and let us see your personality shine through!
We think you need these skills to ace Experience and Engagement Supervisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Teesside Freeport.
Get Familiar with Our Brand:Before applying, take some time to learn about Teesside Freeport and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Teesside Freeport
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Teesside Freeport.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Teesside Freeport will surely appreciate.
