Client Care Coordinator in Cambridge

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Term: Permanent

Working hours: Full-time (37.5)

Department: Family

Location: Cambridge

The Firm

Tees Law is a Top 200 UK law firm, with over 400 dedicated professionals across our six offices. We offer expert legal services and independent financial advice to a wide range of clients, including individuals, businesses, professional partnerships, charities, schools, multi-academy trusts, and national corporations. Founded in 1913, Tees has grown from a traditional family firm with strong community roots into a modern, forward-thinking practice. Our vision is simple: to be the firm of choice for exceptional service, quality of life and doing business responsibly.

At Tees, we believe in open, honest, and empathetic communication. No matter how complex the situation, we offer clear, long-term solutions tailored to each client’s needs. Drawing on over a century of experience, we proactively anticipate challenges and share insights to help our clients achieve a better future.

About The Role

We are looking for a motivated Administrator (Client Care Coordinator), to join our Family team in Cambridge. Experience of Family law will be an advantage, however, full training will be given. Travel to our other offices will occasionally be required for in-person team meetings.

What This Role Would Include

• Assist the Client Care Leader/Manager in delivering high-quality administrative support to solicitors, ensuring the smooth delivery of legal services to clients.
• Understand client needs to deliver exceptional, client-focused support to solicitors.
• Collaborate with the wider Client Care team to ensure consistency and provide cross-team support.
• Handle financial tasks such as requesting cheques, processing payments, and managing receipts as directed.
• Ensure compliance with firm policies and systems.

What We Are Looking For

• Strong interpersonal skills to work effectively within a team, support colleagues, and contribute to a positive and productive work environment.
• Technical competence in MS Word, Excel and Outlook.
• Ability to maintain accuracy and consistency in all administrative tasks.
• Skilled in organising and planning work to meet deadlines efficiently, while balancing multiple responsibilities.
• Excellent communication and customer service skills to engage professionally with clients, respond to enquiries, and build positive relationships.

Our commitment to you

At Tees, we offer a comprehensive benefits package to support your well-being and career growth, including:

• Professional Development: Access to training programs, and career development resources.
• Health and Wellness: Permanent health insurance, wellness programs, and mental health support.
• Financial Benefits: Competitive salaries and discretionary payments.
• Supportive Work Environment: An inclusive and collaborative culture that values diversity.
• Work-Life Balance: Generous annual leave, plus birthday off.

At Tees, diversity and inclusion are the heart of our vision for a better and more equitable future. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, religion, and socioeconomic background. We recognise that by embracing diversity, we can harness the collective power of our employees and create a culture that promotes collaboration, empathy, and understanding.

By prioritising diversity and inclusion, we believe that we create a more innovative, creative, and compassionate workplace. Our diverse perspectives lead to better problem-solving and enhanced decision-making, enabling us to better serve our customers and make a positive impact.