Hotel Services Supervisor

Responsible for the provision of safe, high quality and efficient hotel services to patients, carers, staff and visitors to Trust sites on a day to day basis. Responsible for the day to day management of Hotel Services staff including housekeepers, domestics, porters, catering, reception, storemen, couriers and post room staff. Responsible for monitoring standards and taking corrective action as necessary. To show commitment to and participate in quality improvement activities. To interact compassionately with service users and carers at all times. Service users have a range of mental health conditions or learning disabilities. To promote at all times a positive image of people with mental health conditions and learning disabilities. To promote at all times a positive image of Hotel Services and the wider Trust.

An opportunity has arisen for a passionate, friendly and enthusiastic individual to work as a Hotel Services Supervisor within the Trust's Hotel Services Team. Hotel Services Supervisors are responsible for the day to day management of Hotel Services staff including housekeepers, domestics, porters and receptionists, who provide and maintain a high standard of soft services support, cleanliness and the provision of food. This post involves shift work including late/early, weekends and bank holidays. You will be required to work different varying shifts between the hours of 06.45am - 6.15pm. The post you are applying for is a 24 hours per week permanent post and your base will be Foss Park Hospital Haxby Road York. You may be required to work in different locations within a team.

You should be highly motivated, reliable, flexible and willing to work at short notice with substantial experience supervising/coaching staff on a day to day basis. Experience using IT software i.e. Microsoft Office. Experience of working in a mental health environment would be desirable along with a passion for providing high standards of customer service and cleanliness.

Qualifications:

• NVQ Level 3 or equivalent in a relevant subject
• Food Hygiene Certificate Level 2 with willingness to achieve level 3 and level 4 within an agreed timescale
• Numeracy and Literacy to level 2

Experience:

• Substantial experience supervising/coaching staff on a day to day basis
• Experience of using IT software i.e. Microsoft Office

Desirable:

• Experience of working in a mental health environment

Knowledge:

• National Standard of Cleanliness (within agreed timescale)
• Basic knowledge of HR procedures
• Health & Safety and COSHH
• Good understanding of confidentiality
• Knowledge of stock control

Desirable:

• Patient-Lead Assessment of the Care Environment (PLACE) (within agreed timescale)
• Knowledge of deep-cleaning procedures

Skills:

• Effective verbal and written communication skills in a range of situations
• Ability to manage a team on a day to day basis and work constructively with team members
• Able to prioritise and use initiative to problem solve effectively
• Attention to detail
• Rotas planning
• Able to plan and deliver training to staff and assess competence
• Safe moving and handling and use of appropriate lifting equipment
• Safe, efficient and effective techniques in cleaning, deep cleaning (within agreed timescale), use of motorised cleaning equipment, preparation and serving of food, washing and ironing
• Time management and ability to prioritise workload effectively
• Breakaway techniques (within agreed timescale)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.