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- Tasks: Support a multi-disciplinary team in providing holistic care within a prison environment.
- Company: Join the Tees Esk and Wear Valleys NHS Foundation Trust, dedicated to mental health.
- Benefits: Enjoy a starting salary of £24,625, generous annual leave, and a £3,000 joining bonus.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive team.
- Qualifications: Level 3 qualification or equivalent experience in administration; customer service skills are essential.
- Other info: Flexible working options available; great opportunities for career progression and training.
The predicted salary is between 19600 - 29400 £ per year.
Go back Tees Esk and Wear Valleys NHS Foundation Trust
Clinical Team Administrator – £3,000 Joining Bonus
The closing date is 05 November 2025
We have an exciting opportunity for a Clinical Team Administrator to join the Health and Justice Mental Health team based in HMP Northumberland.
This is a fantastic opportunity to join and support our multi-disciplinary teams who work closely together in order to give the best holistic care to our patients. In this role, you will be based in the prison working closely amongst the team.
If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.
Flexible working options are available, please contact Sophie Kirk(sophieantill@nhs.net) to discuss.
Due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
Main duties of the job
The role is multifaceted with opportunities for progression and development of skills and experience. You will be offered appropriate training to ensure you can fulfil and excel within the role.
The role will include dealing with enquiries to the clinical team, healthcare and prison professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel and in an appropriate and timely manner. You will be the first point of contact for other professionals responding in a helpful manner to enquiries or other issues raised. Offer support to diary management and appointment coordination, arrange and minute meetings, distributing agendas, papers etc.
You will be required to create and ensure case note files are up to date and available for patient appointments/admissions, including liaison with other departments and sites.
Undertaking of general office duties as required, including ordering supplies, filing photocopying etc.
About us
With a starting salary of £24,625 per annum, a generous NHS pension scheme, a fantastic annual leave package (an initial 27 days annual leave plus bank holidays if new to the NHS) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. There are many training and development opportunities available, giving you the opportunity for career progression and development into other areas of work should you wish to do so.
Staff recognition is very important to us, we work closely with colleagues from across the Trust to support development, the staff voice and to recognise teams and individuals through our Greatix and Star Award schemes, highlighting the outstanding work being done every day.
We recognise that Administrators and professionals are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones.
A £3,000 Trust welcome bonus will be applied to this post. This incentive is paid as follows; £1,500 upon joining the Trust, £750 after year 1 and £750 after year 2, please be aware that this bonus is only applicable to people external to the organisation.
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Contact to discuss the post is welcomed.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Person Specification
Qualifications
- Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management
- Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role
- Level 3 Qualification in Leadership and Management.
- RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment
Experience
- Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute taking, data input, collating and presenting information).
- Customer Service experience (face to face, answering calls, correspondence).
- Experience of organising completing demands and workloads.
- Experience of setting up and maintenance of administrative systems and processes.
- Experience of working autonomously and proactively.
- Experience of supporting/supervising staff.
- Experience of handling monies and working within financial guidelines.
Knowledge
- Comprehensive knowledge of Microsoft Office applications.
- Understanding of data protection and the need for confidentiality and how to maintain this.
- Knowledge of office systems and processes.
- Knowledge of NHS systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Tees Esk and Wear Valleys NHS Foundation Trust
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Clinical Team Administrator - £3,000 Joining Bonus employer: Tees Esk and Wear Valleys NHS Foundation Trust
Contact Detail:
Tees Esk and Wear Valleys NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Team Administrator - £3,000 Joining Bonus
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tees Esk and Wear Valleys NHS Foundation Trust on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to clinical administration. We should also think of examples from our past experiences that highlight our skills in diary management and customer service. Confidence is key!
✨Tip Number 3
Dress the part! Even if the role is in a prison environment, looking professional can make a great first impression. It shows we respect the opportunity and are ready to take on the challenge.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can set us apart from other candidates. Plus, it keeps us fresh in their minds!
We think you need these skills to ace Clinical Team Administrator - £3,000 Joining Bonus
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Clinical Team Administrator. We want to see how you can contribute to our multi-disciplinary teams and support our mission.
Showcase Your Experience: Don’t forget to mention any relevant administrative experience, especially in a clinical environment. We love seeing examples of your diary management, meeting coordination, and customer service skills!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information well so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently!
How to prepare for a job interview at Tees Esk and Wear Valleys NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Team Administrator. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks mentioned, like diary management and communication with healthcare professionals.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for enquiries, be prepared to discuss your customer service experience. Think of specific examples where you've successfully handled queries or resolved issues, as this will demonstrate your ability to respond helpfully and professionally.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, you might be asked how you would handle a difficult situation with a colleague or manage conflicting priorities. Practise your responses to these types of questions to show your proactive approach.
✨Highlight Your Organisational Skills
As an administrator, organisation is key. Be ready to discuss how you manage your workload, keep track of appointments, and maintain accurate records. Sharing specific tools or methods you use can illustrate your efficiency and attention to detail, which are crucial for this role.
