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For Companies At a Glance
- Tasks: Welcome visitors and manage queries while supporting a positive environment for young people.
- Company: Join a caring NHS Trust dedicated to mental health and community support.
- Benefits: Part-time hours, friendly team, and the chance to make a difference.
- Why this job: Be part of a team that helps young people on their mental health journey.
- Qualifications: Friendly attitude and clear communication skills are essential; experience is a bonus.
- Other info: Flexible working hours with opportunities to grow in a supportive environment.
Overview
A part time (22.5 hours) opportunity for a Receptionist to join our small, friendly front-of-house team based at Worsley Court, Selby, a child and adolescent community mental health unit. The post is to cover Monday to Friday between 12:30pm and 5:00pm.
Responsibilities
- Greet service users, carers, staff and visitors and answer queries via telephone and email.
- Remain calm and communicate clearly, promoting a positive culture for young people living with mental health issues and/or neurodiverse conditions.
- Perform basic admin tasks: update calendars, maintain visitor logs, issue access cards, handle incoming & outgoing post and calls, photocopying, and scanning.
- Ensure information in the reception area for staff and the public is clearly displayed and updated as appropriate.
Qualifications and Experience
- Friendly, customer-focused approach.
- Reception duties experience or NHS experience not essential.
- The ability to remain calm and communicate clearly is essential.
About Us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby. From education and prevention to crisis and specialist care, our teams work in partnership with our patients, communities and partners to help people feel safe, understood, believed in and cared for. We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health. We are committed to new thinking that improves wellbeing and connect with communities and partners to get mental health care right, in areas that really need it. We won’t rest until everyone in our region has the mental health care they need to lead their best possible life.
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Administrator - Receptionist employer: Tees, Esk and Wear Valleys NHS Foundation Trust
Contact Detail:
Tees, Esk and Wear Valleys NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Receptionist
✨Tip Number 1
Make sure you research the organisation before your interview. Knowing about our values and how we support mental health will help you connect with us and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! Since you'll be greeting service users and answering queries, being clear and calm is key. Try role-playing with a friend to get comfortable with common questions you might face.
✨Tip Number 3
Don’t underestimate the power of a friendly smile! When you come in for your interview, let your personality shine through. We’re looking for someone who can create a welcoming atmosphere for everyone who walks through our doors.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to join our amazing team.
We think you need these skills to ace Administrator - Receptionist
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and customer-focused approach in your words.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist. Highlight any relevant experience or skills that match the responsibilities listed, like communication and admin tasks. This shows us you’re serious about the position!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use simple language and avoid jargon, so we can easily understand your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tees, Esk and Wear Valleys NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Receptionist position. Familiarise yourself with the tasks like greeting service users and handling queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since clear communication is essential for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you remained calm under pressure or resolved conflicts, as these experiences will highlight your suitability for a front-of-house position.
✨Emphasise Your Customer-Focused Approach
The job requires a friendly, customer-focused attitude. Be ready to discuss how you’ve provided excellent service in past roles. Share specific instances where you went above and beyond to assist someone, as this will resonate well with the interviewers.
✨Prepare Questions About the Team and Culture
Interviews are a two-way street, so come prepared with questions about the team dynamics and the culture at the mental health unit. Asking insightful questions shows that you’re not only interested in the job but also in how you can contribute positively to the environment.
