At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer service at our vibrant leisure facility.
- Company: Tees Active, a charitable trust dedicated to community health and wellbeing.
- Benefits: Enjoy discounts on activities, health services, and exclusive rewards with major retailers.
- Other info: Join a supportive team with opportunities for personal growth and career advancement.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in supervision and a passion for customer service are essential.
The predicted salary is between 32952 - 32952 £ per year.
37 hours per week, £17.08 - £32,952.00 per annum
THE COMPANY
Tees Active is a charitable leisure trust that invests ‘every single penny’ of profit into providing a variety of exciting and rewarding leisure activities, to enable the local community to lead a healthier, happier and more active life. Based in the community, our modern facilities, including state-of-the-art fitness clubs, an international standard White-Water Centre and the North East’s leading Ice Arena, provide the perfect environment for Tees Active to promote physical activity with the aim of inspiring active lifestyles, improving health and wellbeing and building stronger communities. With over 250 team members, Tees Active are committed to workforce training and personal development and the successful candidates will apply the knowledge, experience and training to play an integral part in the future success of Tees Active.
SPLASH
This impressive wet and dry community facility comprises; 2 swimming pools, fun flumes, wild waves and bubble pool, a two-storey health and fitness suite, 2 x fitness studios, multi-activity hall and a café.
THE ROLE
You will deliver an excellent customer service, through effective supervision and leadership of all operational team members. You will ensure the smooth running of the centre’s day-to-day activities and programme, acting as the primary point for solving customer and team member issues, whilst being responsible for the security, cleanliness, health and safety of the building and everyone in it. You will act as the building keyholder and take responsibility for ensuring the Splash remains a safe, smart, fully functioning community space during opening hours. Hours will cover the full operating hours - Monday to Sunday, working on a three-week shift pattern. We are committed to safeguarding and therefore the posts are subject to an enhanced DBS check.
ABOUT YOU
This varied and challenging role requires pace, energy, resilience and high standards. With a proven track record of supervising a team, you will need to be customer-focussed, an effective leader and be able to deal with complex customer and facilities issues. Previous employee supervision and a minimum of 12-month experience in a supervisory role is essential. You must have or be willing to attain on appointment:
- a National Pool Lifeguard Qualification
- a National Pool Plant Operators certificate
- a First Aid at Work qualification
- RLSS National Pool Lifeguard Trainer Assessor qualification
- Management/supervisory qualification
BENEFITS
As well as the opportunity to progress your career and experience within Leisure, you will gain access to a variety of team benefits that you can enjoy throughout your time with us – it’s one of the ways we show how much we value you and your role within the organisation. Team benefits are split into two areas, MyPERKS and MyHEALTH and include:
- Free or discounted activities for you to keep active with Tees Active*
- Discount on various Tees Active activities for your immediate family to enjoy
- Discount with local businesses and services
- Recruitment referral incentive scheme
- A range of health and wellbeing services to keep you at your fit and healthy best*
- Access to exclusive rewards and discounts with over 500 national big brand retailers*
The above benefits apply for contracted posts.
Duty Manager employer: Tees Active Limited
Tees Active is an exceptional employer dedicated to enhancing community wellbeing through engaging leisure activities. With a strong focus on employee development, our vibrant work culture fosters growth and teamwork, while offering attractive benefits such as discounted activities and health services. Join us at SPLASH, where your contributions will directly impact the lives of others in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry or even those who work at Tees Active. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Duty Managers. Think about how your past experiences align with the role and be ready to share specific examples that showcase your leadership skills.
✨Tip Number 3
Show your passion for community engagement! Tees Active is all about promoting active lifestyles, so be sure to express your enthusiasm for helping others lead healthier lives during your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Tees Active team.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let us know why you're excited about working in a community-focused role. Share any personal experiences or connections you have with the local area and how you can contribute to making it a healthier and happier place.
Highlight Your Leadership Skills:As a Duty Manager, you'll be leading a team, so make sure to showcase your supervisory experience. Use specific examples from your past roles where you've successfully managed a team or resolved customer issues to demonstrate your leadership abilities.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight relevant qualifications and experiences that align with the requirements of the Duty Manager role at SPLASH.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Tees Active Limited
✨Know the Company Inside Out
Before your interview, take some time to research Tees Active and its mission. Understand their commitment to community health and wellbeing, and be ready to discuss how your values align with theirs. This shows genuine interest and helps you stand out.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate effective leadership. Prepare examples from your past experiences where you've successfully supervised a team or resolved conflicts. Highlight your ability to motivate others and maintain high standards in a busy environment.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints or emergencies. Think of specific situations where you’ve turned a negative experience into a positive one. This will showcase your problem-solving skills and customer focus, which are crucial for this role.
✨Get Your Qualifications Ready
Make sure you're familiar with the qualifications required for the role, like the National Pool Lifeguard Qualification and First Aid at Work. Be prepared to discuss how you plan to obtain any necessary certifications if you don’t already have them. This shows your commitment to the role and safety.
