At a Glance
- Tasks: Lead and transform technology operations to enhance customer delivery and service excellence.
- Company: Ambitious tech-led business with a focus on innovation and improvement.
- Benefits: Up to £160,000 base salary, bonus, and flexible remote working options.
- Other info: Opportunity for significant career growth in a dynamic and supportive environment.
- Why this job: Make a genuine impact by turning underperforming teams into high-performing, customer-focused units.
- Qualifications: Proven leadership in technology operations and professional services with strategic vision.
The predicted salary is between 63000 - 77000 £ per year.
Remote working with limited travel to office locations in the UK, up to £160,000 base + Bonus + Benefits.
Location: UK-wide – flexible location, with travel to key business locations as required.
The opportunity: Transform a large-scale technology operation, challenge the status quo and build a first-class customer delivery function.
Are you a senior technology operations or professional services leader who knows how to turn underperforming operations into high-performing, customer-focused teams? Do you thrive on identifying what isn't working, challenging established thinking and implementing meaningful change that delivers measurable business results? This is an opportunity to make a genuine impact.
We are seeking an exceptional Director of Professional Services to lead and transform a substantial technology operations function within an ambitious, technology-led business. With approximately 100+ people across the function, this is a significant leadership opportunity for someone who can combine strategic vision with the practical ability to make things happen.
The business has reached a pivotal point. Its technology, people and customer delivery capabilities provide a strong foundation, but there is a clear opportunity to raise standards, improve quality, streamline processes and create a more joined-up, efficient and responsive operation.
This isn't a role for someone who simply maintains the status quo. It's for a leader who can see the bigger picture, get under the skin of an operation, identify opportunities for improvement and bring people with them on the journey.
If you have the experience, commercial judgement and leadership ability to turn complexity into clarity and improvement into measurable results, we'd like to hear from you.
The challenge: You'll take ownership of a broad technology operations and professional services function responsible for helping new clients successfully onboard, implementing and deploying technology solutions, and providing ongoing technical support. You'll have the opportunity to assess how the function operates today, identify where performance and quality can improve, and develop a clear plan to transform service delivery.
Director of Professional Services employer: TEEMZ
Join an amazing growing insurance-related company in London that prioritises a fantastic culture and employee well-being. With hybrid working options, competitive salaries, and a strong focus on professional development, this role as a Senior Reporting Analyst offers you the opportunity to thrive in a collaborative environment while making a significant impact on global decisions. Embrace the chance to transform data into meaningful insights and grow your career in a supportive and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Professional Services
✨Get Involved in Tech Transfer Events
Tech transfer is all about networking, so make sure you're attending industry conferences and seminars related to technology commercialization. Events like the AUTM Annual Meeting or local innovation workshops are clutch for meeting key players and learning what's trending—plus, you might just bump into someone from TEEMZ!
✨Showcase Your Projects
Having a solid portfolio can really make you stand out. Highlight any projects where you successfully brought a technology to market or improved a process. Sharing case studies or insights on platforms like LinkedIn can catch the eye of recruiters at TEEMZ, showing them you’ve got the chops for the job.
✨Leverage University Connections
Many universities have strong tech transfer offices—connect with them! They often have ties to industry and can help you get your foot in the door. Plus, you might find openings or internship opportunities that lead to this full-time role at places like TEEMZ.
✨Engage with Online Communities
Join forums or online communities focused on tech transfer and commercialization. Platforms like ResearchGate or industry-specific Slack channels are great for connecting with professionals, discussing trends, and possibly learning about job openings before they hit the mainstream. Remember, your next opportunity could be just a message away!
We think you need these skills to ace Director of Professional Services
Some tips for your application 🫡
Show Off Your Tech Transfer Know-How:In the tech transfer and commercialization world, it's crucial to highlight your understanding of intellectual property, patents, and market analysis. Make sure your CV includes relevant projects or experiences where you successfully navigated these areas. Any certifications in commercialisation would also give you a serious edge!
Tailor Your Documents for the Role:Your cover letter should reflect not just your enthusiasm for the position at TEEMZ, but also your knowledge of current trends in technology-transfer. Discuss specific cases where you've contributed to commercialising innovations or enhancing research outcomes—this will show you’re ready to tackle challenges head-on!
Quantify Your Achievements:In this field, numbers count! Whether it's successful licensing deals, funding acquired for projects, or percentage increases in collaboration outcomes, include these metrics in your CV. They not only make your accomplishments more tangible but also demonstrate your impact in previous roles.
Demonstrate Your Business Acumen:Understanding the business side is just as crucial as the tech side! When writing your application, weave in examples that illustrate your strategic thinking and your role in negotiations or partnerships. This balance of skills is what will set you apart for a full-time role at TEEMZ.
How to prepare for a job interview at TEEMZ
✨Demonstrate Your Tech Knowledge
Brush up on key technologies and trends in technology transfer and commercialization. Be ready to showcase your understanding of licensing agreements and the innovation lifecycle, as well as any specific tools or software used in the field.
✨Show Your Business Acumen
This role isn't just about tech; it's also about understanding the market. Be prepared to discuss how you would approach bringing a technology to market, including strategies for assessing commercial viability and potential partnerships.
✨Prepare for Scenario-Based Questions
Expect case studies or hypothetical scenarios during the interview. Think about how you'd approach real-world challenges in technology transfer, like negotiating a deal or handling stakeholder concerns—this can help us get a sense of your critical thinking and problem-solving skills.
✨Highlight Your Teamwork Skills
In a full-time role, collaboration is key. Be ready to share examples of how you've worked with cross-functional teams in the past, particularly in scenarios that involved tech developers and business strategists coming together.
