At a Glance
- Tasks: Build strong client relationships and drive satisfaction in a fast-paced digital agency.
- Company: Fast-growing digital agency with a focus on client success and innovation.
- Benefits: Up to £40,000 base, £6,000 bonus, gym membership, and 28 days leave.
- Other info: Enjoy hybrid working, team events, and genuine career progression opportunities.
- Why this job: Make a real impact while shaping processes and improving client experiences.
- Qualifications: Experience in Account Management or similar roles with strong communication skills.
This isn't just another Customer Account Manager role! Are you the kind of person who loves building relationships, solving problems, creating opportunities and making a real impact? Do you thrive when you're trusted to take ownership, influence outcomes and become the person clients genuinely rely on? If so, this Customer Success Account Manager opportunity could be exactly what you've been looking for.
We are recruiting for a fast-growing digital agency seeking an ambitious Customer Success Account Manager to become the trusted partner for a portfolio of valued clients. This is a role where you'll have the freedom to shape processes, improve the client experience and contribute directly to business growth.
The Opportunity:
As a Customer Success Account Manager, you'll be responsible for developing strong client relationships, driving client satisfaction, increasing retention and identifying opportunities to grow accounts. You'll act as the bridge between clients and internal teams, ensuring projects are delivered successfully while helping clients achieve their goals. This is an ideal opportunity for someone who enjoys combining relationship management, commercial thinking and problem-solving in a fast-paced digital environment.
What You'll Be Doing:
- Managing and developing relationships with a portfolio of clients
- Becoming the primary point of contact and trusted advisor
- Leading onboarding and ensuring an exceptional client experience
- Conducting regular client reviews and strategy discussions
- Identifying opportunities to grow accounts and increase revenue
- Driving client retention and proactively managing risks
- Working closely with delivery, marketing and operational teams
- Managing client communications and resolving issues quickly and professionally
- Monitoring performance metrics and providing actionable insights
- Helping build and improve scalable client success processes
What We're Looking For:
- Previous experience in Account Management, Customer Success, Client Services or a similar client-facing role
- A proven track record of building strong client relationships
- Experience improving client retention and growing accounts
- Excellent communication and stakeholder management skills
- Strong organisational skills and attention to detail
- A proactive, solutions-focused mindset
- The confidence to work independently and take ownership
Benefits:
- 28 days annual leave including public holidays
- Gym membership
- Workplace pension
- Learning & development budget
- Hybrid working opportunities
- Regular team events and social activities
- Genuine career progression within a growing digital agency
Ready for Your Next Challenge? If you're looking for a Customer Success Account Manager role where your ideas matter, your impact is visible and your career can accelerate, we'd love to hear from you.
Customer Success Account Manager employer: TEEMZ LTD
Join a dynamic and fast-growing digital agency that values your contributions and fosters a culture of collaboration and innovation. As a Customer Success Account Manager, you'll enjoy a supportive work environment with ample opportunities for professional growth, competitive benefits including gym membership and a learning budget, and the chance to make a real impact on client success and business development. With a focus on relationship-building and problem-solving, this role offers the perfect blend of autonomy and teamwork in a vibrant setting.
