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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and enhance the customer experience.
- Company: Join Teemill, a forward-thinking company focused on innovation and collaboration.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Why this job: Shape the future of customer service with innovative tools and AI.
- Qualifications: Experience in customer service and leadership skills are essential.
- Other info: Be part of a vibrant team that celebrates success and fosters development.
The predicted salary is between 36000 - 60000 £ per year.
Working closely with the Customer Service Lead, you’ll play a key role in the day-to‑day running of the department - providing guidance, encouragement, and structure to ensure the team consistently delivers a first‑class customer experience. You’ll help create an environment where Customer Service Advisors feel supported, empowered, and motivated to do their best work. This role is perfect for someone who enjoys leading by example, solving problems, improving processes, and developing people. You’ll also contribute to the future of customer service at Teemill by helping introduce smarter ways of working, including the use of AI and innovative tools, to improve efficiency and elevate the customer experience.
What You’ll Be Doing
- Supporting the Customer Service Lead with the day-to‑day management of the customer service department
- Providing clear guidance, support and workflow direction so the team can meet and exceed individual KPIs and service standards
- Acting as an escalation point for complex customer queries via phone and email
- Working closely with our CRM and B2B sales teams to deliver VIP-level service and support
- Supporting a wide range of customers while also assisting internal teams across Teemill
- Helping with resource planning and demand forecasting to ensure the team is well equipped to meet customer needs
- Assisting with the onboarding, training and development of new Customer Service Advisors
- Identifying learning gaps and helping shape training strategies to strengthen team performance
- Championing smart, forward‑thinking ways of working, exploring opportunities to use AI and new technologies to improve processes and efficiency
- Building a positive team culture and celebrating successes along the way
What We’re Looking For
- Communication - You’re a confident communicator who can clearly articulate ideas, provide guidance, and engage positively with both customers and colleagues.
- People Skills - You know how to balance empathy with professionalism. You can support your team, manage difficult conversations, and build strong working relationships.
- Problem Solving - You’re proactive and solutions‑focused, comfortable using your initiative to resolve issues and improve processes.
- Adaptability - You thrive in a fast‑moving environment and can manage changing priorities while maintaining high service standards.
- Customer Empathy - You’re able to truly listen, understand customer frustrations, and guide conversations towards positive solutions.
- Digital Confidence - You’re comfortable using computers, online systems and CRM tools.
Experience
- Previous experience in customer service, ideally in a fast‑paced environment
- Leadership or team leader experience, with a passion for supporting and developing others
- Experience handling customer escalations or complex queries is highly beneficial
Qualifications
- GCSE English (A*–C or equivalent)
Why Join Us?
- Work with a collaborative, supportive team
- Play a key role in shaping the future of customer service at Teemill
- Help introduce innovative tools and AI‑powered ways of working
- Make a real impact on both team development and customer experience
Senior Customer Services Advisor - Teemill employer: Teemill
Contact Detail:
Teemill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Services Advisor - Teemill
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Teemill on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or lead a team. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your digital confidence! Be ready to discuss any CRM tools you've used and how you've leveraged technology to improve customer experiences. We love innovative thinkers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Teemill.
We think you need these skills to ace Senior Customer Services Advisor - Teemill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Services Advisor role. Highlight your experience in customer service and leadership, and show how you can contribute to creating a positive team culture at Teemill.
Showcase Your People Skills: In your application, emphasise your ability to balance empathy with professionalism. Share examples of how you've supported your team and managed difficult conversations, as this is key for the role.
Demonstrate Problem-Solving Abilities: We want to see how proactive you are! Include specific instances where you've resolved issues or improved processes in your previous roles. This will show us you're the right fit for driving efficiency at Teemill.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Teemill
✨Know Your Stuff
Before the interview, make sure you understand Teemill's customer service philosophy and how it aligns with your own values. Familiarise yourself with their products and services, as well as any recent news or updates about the company. This will help you demonstrate your genuine interest and knowledge during the conversation.
✨Showcase Your Leadership Skills
Since this role involves supporting and guiding a team, be ready to share specific examples of how you've successfully led a team in the past. Think about times when you’ve motivated others, resolved conflicts, or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Problem-Solving Abilities
Prepare to discuss how you've tackled complex customer queries or challenges in previous roles. Highlight your proactive approach and any innovative solutions you've implemented. This will show that you're not just reactive but also forward-thinking, which is crucial for the role at Teemill.
✨Demonstrate Digital Confidence
As the role involves using CRM tools and possibly AI technologies, be prepared to talk about your experience with digital tools. Share examples of how you've used technology to enhance customer service or improve team efficiency. This will reassure the interviewers that you're comfortable in a tech-driven environment.