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- Tasks: Support customers via phone and email, ensuring positive experiences and resolving issues.
- Company: Join Teemill, a collaborative team focused on outstanding customer service.
- Benefits: Gain valuable experience, work with innovative tools, and be part of a supportive environment.
- Why this job: Make a real difference by helping customers and shaping the future of customer experience.
- Qualifications: Previous customer service experience is desirable; GCSE English (A*–C or equivalent) required.
- Other info: Embrace innovation and AI to enhance customer support and improve efficiency.
The predicted salary is between 24000 - 36000 £ per year.
In this role, you’ll be the voice of Teemill, supporting customers across phone and email while ensuring every interaction is handled with professionalism, empathy, and efficiency. Whether you’re answering questions, resolving issues, or helping customers get the most out of our products, you’ll play an important part in building strong relationships and customer loyalty. You’ll join a collaborative team environment where everyone works together to deliver outstanding service. We’re looking for someone who thrives in a fast‑paced environment, can manage multiple queries without compromising quality, and enjoys finding smarter ways of working. As part of our commitment to innovation, you’ll also help shape how customer support evolves by embracing new technologies and AI‑powered tools that improve efficiency and enhance the customer experience.
What You’ll Be Doing
- Responding to customer queries via phone and email in a timely, friendly and professional manner.
- Ensuring every customer interaction is a positive experience, taking ownership to resolve issues fully.
- Acting as the voice of the customer, sharing insights and feedback with internal teams.
- Troubleshooting and resolving customer queries and complaints, coordinating with relevant departments to find the best solutions.
- Helping customers understand product features, functionality and benefits, improving satisfaction and confidence in our products.
- Collecting and recording customer feedback, identifying trends and opportunities to improve the customer experience.
- Working closely with sales, marketing and product teams to share insights and support cross‑department initiatives.
- Managing a high volume of emails and calls, balancing multiple queries while maintaining high service standards.
- Contributing to smarter ways of working, embracing new tools and AI technologies to improve efficiency and service quality.
What We’re Looking For
- Communication - You’re confident communicating clearly and positively, both verbally and in writing.
- Customer Focus - You genuinely enjoy helping people and take pride in delivering excellent service.
- Team Mentality - You’re collaborative and supportive, working with others to achieve shared goals.
- Organisation & Multitasking - You can manage multiple conversations and tasks efficiently while maintaining attention to detail.
- Empathy & Patience - You’re a great listener who can understand customer frustrations and guide conversations towards solutions.
- Digital Confidence - You’re comfortable using computers and online systems.
Experience
- Previous customer service experience in a customer‑facing role is desirable.
Qualifications
- GCSE English (A*–C or equivalent).
Why Join Us?
- Be part of a supportive and collaborative team.
- Help shape the future of customer experience through innovation and AI‑powered tools.
- Gain valuable experience working across multiple departments.
- Make a real difference by helping customers every day.
Customer Services Advisor - Teemill employer: Teemill
Contact Detail:
Teemill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor - Teemill
✨Tip Number 1
Get to know the company! Research Teemill and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of Teemill, it's crucial to convey information clearly and positively. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your empathy! When speaking with potential employers, share examples of how you've handled difficult customer interactions in the past. Highlight your ability to listen and resolve issues with patience and understanding.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our collaborative team at Teemill.
We think you need these skills to ace Customer Services Advisor - Teemill
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service roles. We want to see how you've handled queries and resolved issues, so share specific examples that demonstrate your ability to provide excellent service.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that showcase your communication skills. Remember, clarity is key, especially since you'll be the voice of Teemill!
Emphasise Teamwork: Since we value collaboration, mention any experiences where you've worked as part of a team. Show us how you contribute to group goals and support your colleagues, as this is crucial for our team environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Teemill
✨Know the Company Inside Out
Before your interview, take some time to research Teemill. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role is all about communication, be prepared to demonstrate your verbal and written skills. Practice answering common customer service scenarios clearly and positively. Remember, it’s not just what you say, but how you say it!
✨Emphasise Your Empathy and Problem-Solving Abilities
Think of examples from your past experiences where you’ve successfully resolved customer issues. Highlight your ability to listen, understand frustrations, and guide customers towards solutions. This will resonate well with the interviewers.
✨Prepare for a Fast-Paced Environment
Be ready to discuss how you manage multiple tasks without compromising quality. Share specific strategies or tools you use to stay organised and efficient, as this role requires balancing a high volume of queries while maintaining excellent service standards.