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For Companies At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and maintain tech equipment at mill locations.
- Company: Join TEEMA, a dynamic company focused on innovative IT solutions and strong team collaboration.
- Benefits: Enjoy competitive salary, travel opportunities, and a supportive work environment with ongoing training.
- Why this job: Be part of a team that values your input and fosters growth while making a real impact.
- Qualifications: 3-5 years in IT support, post-secondary education preferred, and relevant certifications are a plus.
- Other info: Willingness to travel to mill sites is required; proficiency in French is an asset.
The predicted salary is between 52000 - 56000 £ per year.
Location: Nairn, Ontario
What you will be doing:
- Provide hands-on support at mill locations, including troubleshooting PCs, printers, mobile devices, network equipment, and other IT assets, ensuring quick and effective issue resolution.
- Install, configure, and maintain software, applications, and hardware to support seamless operations and enhance the user experience.
- Act as a primary point of contact for troubleshooting, answering user questions and resolving issues both remotely and onsite.
- Guide users in adopting new software and equipment, providing training and ongoing support as needed.
- Maintain accurate IT asset records, ensuring all locations have the technology and resources they need.
- Travel to mill locations to provide in-person support, assist with IT projects, and build strong working relationships with local teams.
- Collaborate closely with other IT teams to escalate and resolve complex issues efficiently.
- Enforce security protocols and IT compliance standards to safeguard systems and user data.
- Participate in the scheduled After Hours Support program, ensuring continuous availability for critical IT needs.
What you must have:
- 3-5 years of experience in IT support or service desk roles within an enterprise environment.
- Post-secondary education in a technical field is preferred.
- Proficiency in the French language is an asset.
- Proficiency with Microsoft products, WAN/LAN networks, and IT support tools.
- Experience supporting common IT systems, phone systems, and hardware/printer brands.
- Experience supporting mobile devices (Apple and Samsung).
- Valid driver's license and reliable transportation; willingness to travel to mill sites as required.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are an asset.
Salary/Rate Range: $65,000 – $70,000
Service Desk Technician employer: TEEMA
Contact Detail:
TEEMA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and hardware mentioned in the job description. Having hands-on experience with common IT systems, phone systems, and the brands of printers and mobile devices listed will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for PCs, printers, and network equipment. Being able to demonstrate your problem-solving abilities through real-life examples can impress interviewers and show that you're ready for the role.
✨Tip Number 3
Since this role involves travel to mill locations, be prepared to discuss your flexibility and willingness to travel. Highlight any previous experiences where you've successfully managed travel for work, as this shows your commitment to providing on-site support.
✨Tip Number 4
If you have any relevant certifications like CompTIA A+ or Microsoft Certified IT Professional, make sure to mention them during your discussions. These credentials can set you apart from other candidates and demonstrate your dedication to professional development.
We think you need these skills to ace Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or service desk roles. Emphasise your hands-on troubleshooting skills with PCs, printers, and mobile devices, as well as any experience you have with Microsoft products and network systems.
Craft a Strong Cover Letter: In your cover letter, explain why you're a great fit for the Service Desk Technician role. Mention your experience in providing user support, your ability to guide users through new software, and your commitment to maintaining IT compliance standards.
Highlight Relevant Certifications: If you have certifications like CompTIA A+ or Microsoft Certified IT Professional, make sure to include them prominently in your application. These qualifications can set you apart from other candidates.
Showcase Your Communication Skills: Since this role involves acting as a primary point of contact for users, highlight your communication skills in both your CV and cover letter. If you are proficient in French, be sure to mention this as it is considered an asset.
How to prepare for a job interview at TEEMA
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting PCs, printers, and mobile devices. Highlight specific examples where you resolved issues effectively, as this will demonstrate your hands-on support capabilities.
✨Emphasise Communication Skills
As a Service Desk Technician, you'll be the primary point of contact for users. Practice explaining technical concepts in simple terms and be ready to share how you've guided users through new software or equipment in the past.
✨Demonstrate Team Collaboration
Discuss your experience working with other IT teams to resolve complex issues. Share examples of how you've built strong relationships with local teams and contributed to IT projects, as collaboration is key in this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of situations where you had to enforce security protocols or manage after-hours support, and be ready to explain your approach and the outcomes.
