Service Desk Technician

Job Title:Service Desk Technician
Job ID:80728
Location:Nairn, Ontario

What you will be doing:

• Provide hands-on support at mill locations, including troubleshooting PCs, printers, mobile devices, network equipment, and other IT assets, ensuring quick and effective issue resolution.

• Install, configure, and maintain software, applications, and hardware to support seamless operations and enhance the user experience.

• Act as a primary point of contact for troubleshooting, answering user questions and resolving issues both remotely and onsite.

• Guide users in adopting new software and equipment, providing training and ongoing support as needed.

• Maintain accurate IT asset records, ensuring all locations have the technology and resources they need.

• Travel to mill locations to provide in-person support, assist with IT projects, and build strong working relationships with local teams.

• Collaborate closely with other IT teams to escalate and resolve complex issues efficiently.

• Enforce security protocols and IT compliance standards to safeguard systems and user data.

• Participate in the scheduled After Hours Support program, ensuring continuous availability for critical IT needs.

What you must have:

• 3-5 years of experience in IT support or service desk roles within an enterprise environment.

• Post-secondary education in a technical field is preferred.

• Proficiency in the French language is an asset.

• Proficiency with Microsoft products, WAN/LAN networks, and IT support tools.

• Experience supporting common IT systems, phone systems, and hardware/printer brands.

• Experience supporting mobile devices (Apple and Samsung).

• Valid driver’s license and reliable transportation; willingness to travel to mill sites as required.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are an asset.

Salary/Rate Range: $65,000 – $70,000

For more information about TEEMA and to consider other career opportunities, please visit our website atwww.teemagroup.com

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