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- Tasks: Manage strategic customer accounts and drive their success with Eptura's innovative solutions.
- Company: Join Eptura, a global leader in workplace innovation and tech solutions.
- Benefits: Competitive salary, career growth, and the chance to work with top Fortune 500 companies.
- Why this job: Shape the future of work while building strong relationships with influential clients.
- Qualifications: Experience in customer success and strong relationship management skills required.
- Other info: Dynamic role with opportunities for professional development and impact.
The predicted salary is between 36000 - 60000 £ per year.
Department: Customer Success
Employment Type: Full Time
Location: London - UK
Shape the Future of Work with Eptura. At Eptura, we're not just another tech company - we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.
As a Strategic Customer Success Manager (CSM), you will be the trusted, executive-facing partner for a portfolio of Eptura's most strategic customers. You will own the post-sale relationship end-to-end, with accountability for value realisation, long-term adoption, retention, and growth. This is not a reactive or relationship-only role. Strategic CSMs at Eptura operate within a highly structured Customer Success Rhythm, combining strong executive presence with operational rigor. You will lead complex customer relationships, proactively manage risk, and coordinate cross-functional teams to ensure our customers consistently achieve measurable outcomes from their investment in Eptura. You will partner closely with Sales, Renewals, Support, Professional Services, Product, and Customer Marketing, acting as the central point of orchestration and the first escalation point for your accounts.
Responsibilities:
- Manage a portfolio of approximately 10-14 strategic accounts, developing deep knowledge of each customer's business, objectives, stakeholders, and success criteria.
- Serve as the primary post-sale owner for assigned accounts, accountable for overall customer health, retention, and growth.
- Build strong, multi-threaded relationships with customer stakeholders, including senior and executive leaders, and effectively navigate difficult or high-stakes conversations when required.
- Own and consistently execute Eptura's Strategic Customer Success Rhythm, including:
- Regular Cadence customer meetings
- Executive-facing Success Plans as living documents
- Quarterly Executive Business Reviews
- Growth and Risk Signals
Strategic Customer Success Manager in London employer: Teem
Contact Detail:
Teem Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Eptura on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Strategic Customer Success Manager.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you can showcase your experience in managing complex customer relationships and driving product adoption. We want to hear your success stories!
✨Tip Number 3
Show off your research skills! Familiarise yourself with Eptura’s solutions and how they impact their customers. This will help us demonstrate our understanding of their business and how we can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Eptura team.
We think you need these skills to ace Strategic Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Strategic Customer Success Manager. Highlight your experience in managing customer relationships and driving value, as this is key for us at Eptura.
Craft a Compelling Cover Letter: Your cover letter should tell a story about your journey in customer success. Share specific examples of how you've helped clients achieve their goals, as we love to see real impact!
Showcase Your Communication Skills: As a CSM, you'll need to navigate high-stakes conversations. Use your application to demonstrate your communication prowess—whether it's through clear writing or by sharing relevant experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Teem
✨Know Your Customers
Before the interview, dive deep into understanding Eptura's customer base and their needs. Familiarise yourself with the industries they operate in and the challenges they face. This will help you demonstrate your ability to manage strategic accounts effectively.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with senior stakeholders in previous roles. Highlight your experience in navigating complex conversations and managing expectations, as this is crucial for a Strategic Customer Success Manager.
✨Understand the Success Rhythm
Familiarise yourself with the concept of a Customer Success Rhythm. Be ready to discuss how you would implement regular cadence meetings and executive-facing success plans. Showing that you can maintain structure while being adaptable will impress the interviewers.
✨Demonstrate Value Realisation
Be prepared to talk about how you've previously tracked and measured business outcomes for customers. Discuss specific metrics or KPIs you've used to demonstrate ROI and value realisation, as this aligns perfectly with the role's responsibilities.
