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- Tasks: Lead the IT Service Desk team and provide top-notch technical support.
- Company: Join a dynamic company in Barrow-in-Furness with a focus on teamwork.
- Benefits: Enjoy 25+ days holiday, a generous pension, and a comprehensive benefits package.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference by leading a team and solving tech challenges.
- Qualifications: Experience in IT support and strong knowledge of Windows and networking.
The predicted salary is between 35000 - 35000 £ per year.
Salary: up to £35,000
Location: Barrow in Furness | Full time (35 hrs)
Our client is looking for an experienced and confident IT professional to lead their Service Desk team. You will ensure colleagues receive excellent technical support across their branch network in the North West.
Key Responsibilities- Lead and manage the IT Service Desk team.
- Prioritise tickets and ensure SLA performance.
- Act as first line technical contact; troubleshoot hardware/software issues.
- Escalate complex issues appropriately.
- Maintain clear technical documentation.
- Provide MI reporting and support compliance.
- Experience in an IT support or Service Desk environment.
- Strong knowledge of Windows, Outlook and Office.
- Good understanding of desktops/laptops/printers/peripherals.
- Basic networking knowledge (patching, switches).
- Awareness of security principles (AV, firewalls, patching).
- Accuracy, attention to detail and a solutions focused approach.
- Minimum 25 days' holiday + Bank Holidays + additional special leave days.
- Pension with up to 10% employer contribution.
- Comprehensive benefits package.
For this role you need to be a UK resident and eligible to work in the UK.
IT Service Desk – Team Leader – job based in Barrow-in-Furness in Barrow in Furness employer: Teem Recruitment
Contact Detail:
Teem Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk – Team Leader – job based in Barrow-in-Furness in Barrow in Furness
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about openings at companies you're interested in. A friendly chat can sometimes lead to a referral, which is golden!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. Think about how you’d handle ticket prioritisation or troubleshoot issues. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your technical expertise and past projects. This gives potential employers a tangible sense of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Desk – Team Leader – job based in Barrow-in-Furness in Barrow in Furness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and Service Desk environments. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows, Outlook, and Office!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for leading our Service Desk team. Share specific examples of how you've prioritised tickets or resolved complex issues in the past.
Showcase Your Leadership Skills: As a Team Leader, we need someone who can manage and motivate a team. Highlight any previous leadership roles or experiences where you’ve successfully led a project or team, even if it was informal.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Teem Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Outlook, and Office. Be ready to discuss how you've tackled hardware and software issues in the past, as well as any experience with desktops, laptops, and peripherals.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples of how you've led a team before, prioritised tasks, and ensured SLA performance. This will show that you're not just technically savvy but also a great leader.
✨Be Ready for Technical Questions
Expect questions about basic networking concepts and security principles. Brush up on patching, switches, and firewalls. Being able to explain these concepts clearly will show your depth of knowledge and confidence in the role.
✨Prepare for Scenario-Based Questions
Think about potential scenarios you might face as a Team Leader, such as handling escalated issues or maintaining clear documentation. Practising your responses will help you articulate your thought process and problem-solving skills during the interview.