At a Glance
- Tasks: Support daily office operations and deliver exceptional client service.
- Company: Minerva Financial, a trusted independent financial advice firm.
- Benefits: Competitive salary, non-contributory pension, generous holidays, and career development support.
- Other info: Flexible hours available, perfect for students balancing work and studies.
- Why this job: Join a friendly team and make a real difference in clients' lives.
- Qualifications: Strong communication skills, attention to detail, and a client-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
Minerva Financial is looking for an Administrator to support the day-to-day running of our office and help us continue delivering the thoughtful, client-first service our small business is built on. This is an excellent opportunity for someone who is organised, approachable, and takes pride in delivering an excellent client experience.
Office-based in Teddington, with flexibility around school hours if desired.
Key skills required:- Organisation
- Client care
- Attention to detail
- Dependable support
At Minerva, we value long-term relationships and a boutique style of service. This role helps ensure our clients feel welcomed, supported, and well looked after at every stage of their interaction with us. You will play an important part in keeping the office organised, supporting the financial adviser effectively, and helping the wider client experience run smoothly and professionally.
What you’ll do:- Support the smooth day-to-day running of the office.
- Maintain a tidy, organised, and professional office environment.
- Provide dependable administrative support to the financial adviser.
- Manage the adviser’s diary, including arranging and organising meetings.
- Assist with client communication and interaction where required.
- Maintain accurate records and support day-to-day data management.
- Help ensure tasks are completed efficiently, carefully, and to a high standard.
- A friendly, professional manner and strong communication skills.
- Excellent attention to detail and a well-organised approach to work.
- A client-first mindset and a natural willingness to be helpful.
- Confidence handling routine office administration with care and consistency.
- Good working knowledge of Microsoft Word, Excel, and Microsoft 365.
- A reliable, proactive approach and the ability to support others seamlessly.
- A discreet, mature individual who understands that client confidentiality is paramount.
- An ethical first approach.
- Previous administrative or office support experience.
- Experience in a client-facing, financial services, or professional services environment.
- An interest in developing a longer-term career within financial advice or wealth management.
- A friendly and collaborative local office environment.
- A non-contributory pension scheme.
- Full training on the systems used in the role.
- Opportunity for career development and support with professional exams, if desired.
- Flexibility around school hours, if desired.
- 20-35 hours per week.
- Truly flexible working pattern, with term-time-only arrangements considered.
Client service administrator employer: Teddingtontown
Minerva Financial is an exceptional employer, offering a supportive and collaborative office environment in Teddington, where flexibility around school hours is available. With a focus on client-first service, employees benefit from a competitive salary, generous holiday allowance, and opportunities for career development, including support for professional exams. Join us to be part of a team that values long-term relationships and provides thoughtful financial advice.
StudySmarter Expert Advice🤫
We think this is how you could land Client service administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a client service administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching Minerva Financial and understanding their client-first approach. Think about how your skills in organisation and client care can contribute to their mission, and be ready to share specific examples from your past experiences.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with a friend or use online resources to refine your answers. Focus on showcasing your attention to detail and proactive support skills, which are key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Minerva team and contributing to their fantastic client experience.
We think you need these skills to ace Client service administrator
Some tips for your application 🫡
Show Your Organisational Skills:Make sure to highlight your organisational skills in your application. We want to see how you can keep things tidy and efficient, just like we do at Minerva. Use examples from your past experiences to demonstrate how you've managed tasks or projects effectively.
Emphasise Client Care:Since this role is all about delivering a client-first service, let us know about your experience in client care. Share stories that showcase your friendly, professional manner and how you've gone the extra mile to support clients in previous roles.
Attention to Detail is Key:We love candidates who pay attention to detail! In your application, mention specific instances where your keen eye for detail made a difference. Whether it’s managing records or ensuring accuracy in communication, we want to hear about it!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Minerva!
How to prepare for a job interview at Teddingtontown
✨Know the Company Inside Out
Before your interview, take some time to research Minerva Financial. Understand their values, services, and what sets them apart in the financial advice sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Client Service Administrator, organisation is key. Be prepared to discuss specific examples of how you've managed tasks or projects in the past. Highlight your ability to maintain a tidy workspace and manage schedules efficiently, as these are crucial for supporting the financial adviser.
✨Demonstrate Your Client-First Mindset
Minerva values a client-first approach, so be ready to share experiences where you went above and beyond for a client. Whether it’s resolving an issue or providing exceptional service, showing that you prioritise client satisfaction will resonate well with the interviewers.
✨Prepare for Practical Questions
Expect questions that assess your attention to detail and administrative skills. You might be asked how you would handle specific scenarios, like managing conflicting appointments or maintaining confidentiality. Practising these types of questions can help you feel more confident during the interview.
