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- Tasks: Provide top-notch support via live chat, email, and phone to our customers.
- Company: Join Tedaisy Insurance Group, a leading UK InsureTech with a focus on innovation.
- Benefits: Enjoy 23 days holiday, your birthday off, and £500 for wellbeing activities.
- Why this job: Be the friendly voice that helps customers while developing your skills in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills are a must.
- Other info: Full-time role with excellent career growth opportunities and a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a Customer Service Admin to provide exceptional live chat, email and telephone support to our customers. In this role, you will be responsible for handling a high volume of customer inquiries, troubleshooting issues, and resolving complaints. The ideal candidate is tech-savvy, solution-oriented, and able to maintain a friendly and professional demeanour in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via live chat and emails in a timely and efficient manner.
- Build rapport with internal and external customers to establish excellent customer relations.
- Respond to all written and phone enquiries in a prompt and professional manner.
- Provide accurate information about products, services, policies, and technical troubleshooting.
- Resolve customer issues by identifying the problem, guiding them through steps to resolve, or escalating to the appropriate team when necessary.
- Track customer interactions by logging all relevant information into the company's CRM system.
- Maintain a high level of customer satisfaction by delivering personalised and empathetic customer service over the telephone, email and live chat.
- Multi-task by managing several live chat conversations at once while ensuring each customer feels attended to.
- Collaborate with other departments (Sales, Technical Support, etc.) to ensure customer issues are resolved comprehensively.
- Provide feedback to management on frequently asked questions or issues that may need additional support or clarity.
- Stay updated on product and service knowledge, as well as company policies, to provide the most effective support.
- Meet or exceed KPIs related to response time, resolution time, and customer satisfaction scores.
Experience, Qualifications & Skills
- Previous experience in customer service, preferably in admin or telephone support role.
- Excellent written communication skills with attention to detail.
- Strong problem-solving skills and the ability to think critically in real-time situations.
- Ability to multi-task and manage multiple conversations simultaneously.
- Previous experience of working in a customer focused environment. Telephone experience preferred but not necessary.
- Technical aptitude to learn and navigate CRM systems, live chat platforms, and other tools.
- A customer-first mindset and the ability to remain calm under pressure.
What we offer
- 23 days holiday per year (increasing with length of service).
- Your birthday off (paid).
- 4 x salary life assurance.
- £500 to spend on your physical or mental wellbeing (think gym memberships, spa days etc).
- Company pension.
- Healthcare including 24/7 GP advice & mental health helpline.
- Discounts at hundreds of brands you know and love.
- Employee assistance programme.
- Competitive salary.
- Discretionary lunch provided to assist with cost of living.
Working pattern
- Monday-Friday / 09:00am – 05:00pm.
- Office based at SP1 3TB.
- Full time.
Interested? Want to know more? Apply today.
Company Overview
Tedaisy Insurance Group, a leading UK InsureTech, consisting of Tedaisy Underwriting Limited, Tedaisy Insurance Brokers Limited, Tedaisy Claims Limited and Tedaisy Technologies Limited, provides a full suite of online insurance solutions for pet and travel markets. Together, we bring value to every element of the insurance chain. We use data and automation to deliver market leading products with a superior customer experience, whilst maintaining competitive and fair pricing.
Customer Service Administrator in Somerset employer: Tedaisy Insurance Group
Contact Detail:
Tedaisy Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Somerset
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Tedaisy Insurance Group's values and services. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you think on your feet and prepare for those tricky questions about handling customer complaints.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CRM systems and live chat platforms. Being tech-savvy is a big plus, so don’t hesitate to mention any relevant experience during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Administrator in Somerset
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about customer service, make sure your written application highlights your excellent communication skills. Use clear and concise language, and don’t forget to showcase your attention to detail!
Tailor Your Application: We want to see how you fit into our team! Tailor your application to reflect the specific responsibilities and qualifications mentioned in the job description. Mention any relevant experience that aligns with what we’re looking for.
Be Solution-Oriented: In your application, demonstrate your problem-solving skills. Share examples of how you've successfully resolved customer issues in the past. This will show us that you have the right mindset for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tedaisy Insurance Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the company’s products and services. Familiarise yourself with their customer service policies and any recent news about the company. This will not only help you answer questions confidently but also show that you’re genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about times you've resolved issues or provided exceptional service in the past. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Show Off Your Tech Skills
Since the role requires navigating CRM systems and live chat platforms, be prepared to discuss your technical skills. If you have experience with specific tools, mention them. If not, express your eagerness to learn and adapt quickly to new technologies.
✨Stay Calm and Collected
Customer service can be fast-paced and sometimes stressful. During the interview, demonstrate your ability to stay calm under pressure. Share examples of how you’ve managed multiple tasks or conversations simultaneously while maintaining a positive attitude.
