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- Tasks: Assist pet owners with policy renewals and provide exceptional customer service.
- Company: Leading insurance provider known for its commitment to customer satisfaction.
- Benefits: Competitive salary, holiday, health care, and employee discounts.
- Why this job: Join a passionate team and make a difference in pet owners' lives.
- Qualifications: Strong communication skills and a love for customer service.
- Other info: Part-time role with flexible hours, perfect for students.
The predicted salary is between 13000 - 16000 £ per year.
A leading insurance provider is seeking a Customer Service & Retention Agent in Salisbury to deliver outstanding service and assist pet owners with policy renewals. In this entry-level role, you will engage customers through various channels, offering clarity and support.
Ideal candidates will have:
- A passion for customer service
- Strong communication skills
- The ability to build relationships
You will work part-time, Monday to Friday, with a competitive salary and a range of benefits including holiday, health care, and employee discounts.
Renewal & Retention Specialist (Pet Insurance) in Salisbury employer: Tedaisy Insurance Group
Contact Detail:
Tedaisy Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal & Retention Specialist (Pet Insurance) in Salisbury
✨Tip Number 1
Make sure to research the company and its values before your interview. Knowing what they stand for will help you connect with the team and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common scenarios with friends or family. This will help you feel more confident when it comes to building relationships with pet owners.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it’s a great way to stay updated on any new opportunities that pop up.
We think you need these skills to ace Renewal & Retention Specialist (Pet Insurance) in Salisbury
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping others. Share any experiences where you've gone above and beyond for customers, as this will resonate with our focus on outstanding service.
Tailor Your Application: Make sure to customise your CV and cover letter for the Renewal & Retention Specialist role. Highlight relevant skills and experiences that align with the job description, so we can see why you're a perfect fit!
Be Clear and Concise: We appreciate straightforward communication. Keep your application clear and to the point, avoiding jargon. This will help us understand your qualifications and how you can contribute to our team.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting to know you better!
How to prepare for a job interview at Tedaisy Insurance Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of pet insurance and the renewal process. Familiarise yourself with common customer queries and how to address them. This will show your passion for the role and help you engage confidently with the interviewer.
✨Show Off Your Communication Skills
Since this role is all about customer service, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully communicated with customers in the past. This will demonstrate your ability to build relationships and provide clarity.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview where you might have to handle a customer query. Practise responding to different types of customer interactions, focusing on empathy and problem-solving. This will help you showcase your skills in real-time.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
