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- Tasks: Be the voice of reassurance for pet owners and help them renew their policies.
- Company: Join Tedaisy Insurance Group, a caring company focused on pet protection.
- Benefits: Enjoy 23 days holiday, your birthday off, and health care support.
- Why this job: Make a real difference in pet owners' lives while building lasting relationships.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 23500 - 29450 ÂŁ per year.
Join our team and help pet owners keep their furry friends protected!
Are you passionate about delivering exceptional customer experiences and building lasting relationships? In this role, you’ll be the voice of reassurance for pet owners as their policy approaches renewal. Your mission: retain their trust and loyalty by showing the value of continuing their cover for another year. This isn’t just about answering questions, it’s about making every interaction count. You’ll handle a mix of inbound and outbound calls, live chats & emails, supporting customers with clarity, empathy and confidence. Most importantly, you’ll proactively engage with customers nearing renewal to secure their next year of protection.
What You’ll Do
- Be the renewal champion: Reach out to customers approaching the end of their policy, highlight the benefits of staying covered and guide them through the renewal process.
- Deliver outstanding service across phone, live chat, and email – every interaction matters.
- Build genuine rapport with customers to foster trust and long‑term loyalty.
- Clearly explain policy details so customers feel informed and confident in their decisions.
- Handle objections with empathy and skill, turning hesitation into reassurance.
- Troubleshoot issues and resolve queries promptly, escalating complex cases when needed.
- Keep accurate records in our CRM system and ensure compliance with GDPR and FCA guidelines.
- Share customer feedback to help us improve and innovate.
- Stay up‑to‑date on products and processes so you can provide expert support.
- Hit performance targets that reflect both customer satisfaction and retention success.
What We’re Looking For
- Experience in customer service or sales, ideally in a fast‑paced environment.
- A natural communicator; clear, confident, and empathetic.
- Skilled in negotiation and objection handling, with a knack for turning “maybe” into “yes.”
- Strong problem‑solving ability and attention to detail.
- Comfortable managing multiple tasks and systems at once.
- Self‑motivated, target‑driven and eager to succeed.
- Integrity and fairness – you put the customer first while balancing business goals.
Location Salisbury (on‑site, SP1)
Hours Monday – Friday, 35 hours per week, shift patterns between 9am – 7pm
Pay ÂŁ23,500 per annum
What We Offer
- 23 days holiday per year (plus bank holidays)
- Your birthday off (paid)
- 4 x salary life assurance
- Company pension
- Health care including 24/7 GP advice & mental health helpline
- Discounts at hundreds of brands you know and love
- Employee assistance programme
- Competitive salary
- Discretionary lunch provided to assist with cost of living
Seniority level Entry level
Employment type Part‑time
Job function Other, Industries: Business Consulting and Services
Interested or want to know more? Apply today!
Customer Service & Retention Agent in Salisbury employer: Tedaisy Insurance Group
Contact Detail:
Tedaisy Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Retention Agent in Salisbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tedaisy Insurance Group. Understand their values and what they stand for, especially when it comes to customer service. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you get comfortable with handling objections and turning 'maybes' into 'yeses'. Plus, it’ll boost your confidence for those tricky questions during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and confident in your answers. Use examples from your past experiences to demonstrate how you've built rapport with customers and handled difficult situations. Remember, they want to see your empathy and problem-solving skills in action!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Customer Service & Retention Agent position.
We think you need these skills to ace Customer Service & Retention Agent in Salisbury
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping pet owners and making their experience exceptional.
Tailor Your Application: Make sure to customise your application to highlight relevant experience. If you've worked in fast-paced environments or have skills in negotiation, shout about it! We love seeing how your background fits with our mission.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. Remember, every interaction matters, even in your application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Tedaisy Insurance Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service & Retention Agent role. Familiarise yourself with the key responsibilities, like handling renewals and building rapport with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service & Retention Agent, clear and empathetic communication is crucial. Prepare examples from your past experiences where you've successfully handled customer queries or objections. This will demonstrate your ability to connect with customers and reassure them effectively.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in this role, such as dealing with a hesitant customer or explaining policy details. Practising your responses can help you feel more prepared and confident during the interview. Remember, it’s all about turning 'maybe' into 'yes'!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
