At a Glance
- Tasks: Deliver outstanding customer service and build strong relationships with pet lovers.
- Company: Award-winning team recognised for excellence in workplace culture and development.
- Benefits: Competitive salary, 23 days holiday, birthday off, healthcare, and discounts.
- Other info: Join a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers and their beloved pets every day.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24500 - 24500 £ per year.
Join an Award-Winning Team and Help Protect the Pets People Love. Recognised as Best Place to Work 2026 and Best Place to Work for Development 2026, we're looking for a passionate Customer Service Agent to join our team in Salisbury. If you love helping people, enjoy building relationships and thrive on making a difference, this could be the perfect role for you.
Every day, you'll play a key role in delivering excellent customer support over the telephone, handling a high volume of inbound and outbound calls. You'll assist both new and existing customers by responding to enquiries, resolving issues efficiently, and ensuring a positive customer experience. As a trusted point of contact, you'll provide clear guidance, build strong customer relationships, and help deliver outstanding service with every interaction.
This isn't a role where you're simply answering calls. It's about creating positive conversations, building loyalty and making every interaction count.
What You'll Do- Provide outstanding customer service via the telephone.
- Build rapport with customers to foster long-term loyalty and satisfaction.
- Communicate policy terms and conditions clearly and fairly to customers, ensuring informed decisions are made.
- Respond promptly and professionally to all customer enquiries, providing accurate information about products and policies.
- Troubleshoot issues and guide customers through to resolutions, escalating complex matters when necessary.
- Address customer concerns or objections with empathy and accuracy to encourage policy continuation.
- Log all customer interactions accurately in the CRM system to ensure up-to-date records and compliance with GDPR.
- Maintain up-to-date knowledge of company products, processes and policies to deliver effective support.
- Achieve productivity and performance targets, including KPIs related to response time, resolution time and customer satisfaction.
- Provide customer feedback to management to improve processes and customer satisfaction.
- Adhere to all regulatory guidelines and internal policies, including those set by the Financial Conduct Authority (FCA).
- Proven experience in customer service (telephone and/or live chat).
- Acts with integrity and puts the customer’s best interests at the heart of every interaction.
- Good verbal and written communication skills, with strong attention to detail.
- Strong problem-solving ability and critical thinking in real-time interactions.
- Skilled in objection handling, negotiation and customer retention techniques.
- A confident and professional manner when speaking to customers.
- Able to manage multiple tasks and use various software platforms at once.
- Self-motivated, target driven and ambitious with a desire to succeed.
- Balances business goals with empathy and fairness; ensuring customers feel heard, respected and supported.
Hours: Monday – Friday, 35 hours per week
Pay: £24,500 per annum
What We Offer
- 23 days holiday per year (plus bank holidays)
- Your birthday off (paid)
- 4 x salary life assurance
- Company pension
- Healthcare including 24/7 GP advice & mental health helpline
- Discounts at hundreds of brands you know and love
- Employee assistance programme
- Competitive salary
- Discretionary lunch provided to assist with cost of living
Interested or want to know more? Apply today!
Customer Service Agent in Salisbury employer: Tedaisy Insurance Group
Join an award-winning team in Salisbury, where we prioritise employee development and well-being, making us a recognised Best Place to Work for 2026. As a Customer Service Agent, you'll enjoy a supportive work culture that values integrity and empathy, alongside competitive benefits such as generous holiday allowances, healthcare support, and opportunities for personal growth. With a focus on building strong customer relationships, you'll find meaningful and rewarding employment in a role that truly makes a difference.
