At a Glance
- Tasks: Provide outstanding customer service via phone, email, and social media in the insurance sector.
- Company: Award-winning workplace recognised for development and employee growth.
- Benefits: 23 days holiday, birthday off, £500 wellbeing allowance, and healthcare support.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a friendly team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and experience in customer-focused roles preferred.
The predicted salary is between 24000 - 28000 £ per year.
Join an award-winning workplace where your contribution truly makes a difference. Named Best Workplace 2026 and recognised in the Top 100 Best Workplaces for Development, we're committed to creating an environment where our people can grow, thrive, and succeed. Are you looking for a phone-based customer service role in the insurance industry? Join our friendly team in Salisbury. We offer great benefits, including £500 each year to spend on your own wellbeing and your birthday off paid.
Claims Customer Service Advisors are instrumental in ensuring new and existing customers experience outstanding service via all communication channels (E-mail, telephone, socials & livechat).
Responsibilities:
- Building rapport with internal and external customers and vet practices to establish excellent communication & relationships.
- Respond to all written and phone enquiries in a prompt and professional manner.
- Assist to ensure targets and performance standards are consistently achieved in line with corporate and regulatory requirements.
- Ensuring company service standards are always met.
- To continue to improve the customer/broker experience ensuring they receive a professional and efficient service as well as identifying solutions for improvements and enhancing the customer service provisions.
- Maintain high quality output and achieve SLAs and KPIs.
- Assist Claims with calls and contacting vets to obtain all information required in the claims assessments.
- Accurate and regular data entry.
- Processing quotes from customers directly in an accurate, compliant and timely manner.
- Take ownership and support the Claims teams (Admin/Assessors).
Qualifications / About you:
- Confident in the use of Microsoft packages.
- Excellent attention to detail with the ability to work under pressure.
- Strong team player with great organisation skills.
- Proactive approach to problem solving and work in general.
- Excellent written and verbal communication skills.
- Previous experience of working in a customer focussed environment.
- Previous telephone experience (desirable).
- Willingness to take on a variety of tasks.
- Experience of working to time-based target.
- Ability to prioritise workload and organise time efficiently.
Benefits:
- 23 days holiday per year (increasing with length of service).
- Your birthday off (paid).
- 4 x salary life assurance.
- Company pension.
- Healthcare including 24/7 GP advice & mental health helpline.
- Employee assistance programme.
Interested? Click apply today!
Claims Customer Service Agent (FTC 15 months) in Salisbury employer: Tedaisy Insurance Group
Join our award-winning team in Salisbury as a Claims Customer Service Agent, where your contributions are valued and recognised. With a strong focus on employee development and wellbeing, we offer fantastic benefits such as £500 annually for personal wellness and a paid day off for your birthday. Our supportive work culture fosters growth and collaboration, making it an ideal environment for those seeking a meaningful career in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Customer Service Agent (FTC 15 months) in Salisbury
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Tedaisy Insurance Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Tedaisy Insurance Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Customer Service Agent (FTC 15 months) in Salisbury
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Tedaisy Insurance Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Tedaisy Insurance Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Tedaisy Insurance Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Tedaisy Insurance Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Tedaisy Insurance Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Tedaisy Insurance Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
