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- Tasks: Provide top-notch support via live chat, email, and phone to our customers.
- Company: Join Tedaisy Insurance Group, a leading UK InsureTech with a focus on innovation.
- Benefits: Enjoy 23 days holiday, your birthday off, and £500 for wellbeing activities.
- Why this job: Make a real difference by helping customers and resolving their issues daily.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Dynamic office environment with opportunities for growth and development.
The predicted salary is between 28000 - 42000 £ per year.
We are seeking a Customer Service Admin to provide exceptional live chat, email and telephone support to our customers. In this role, you will be responsible for handling a high volume of customer inquiries, troubleshooting issues, and resolving complaints. The ideal candidate is tech-savvy, solution-oriented, and able to maintain a friendly and professional demeanour in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via live chat and emails in a timely and efficient manner.
- Build rapport with internal and external customers to establish excellent customer relations.
- Respond to all written and phone enquiries in a prompt and professional manner.
- Provide accurate information about products, services, policies, and technical troubleshooting.
- Resolve customer issues by identifying the problem, guiding them through steps to resolve, or escalating to the appropriate team when necessary.
- Track customer interactions by logging all relevant information into the company's CRM system.
- Maintain a high level of customer satisfaction by delivering personalised and empathetic customer service over the telephone, email and live chat.
- Multi-task by managing several live chat conversations at once while ensuring each customer feels attended to.
- Collaborate with other departments (Sales, Technical Support, etc.) to ensure customer issues are resolved comprehensively.
- Provide feedback to management on frequently asked questions or issues that may need additional support or clarity.
- Stay updated on product and service knowledge, as well as company policies, to provide the most effective support.
- Meet or exceed KPIs related to response time, resolution time, and customer satisfaction scores.
Experience, Qualifications & Skills
- Previous experience in customer service, preferably in admin or telephone support role.
- Excellent written communication skills with attention to detail.
- Strong problem-solving skills and the ability to think critically in real-time situations.
- Ability to multi-task and manage multiple conversations simultaneously.
- Previous experience of working in a customer focussed environment. Telephone experience preferred but not necessary.
- Technical aptitude to learn and navigate CRM systems, live chat platforms, and other tools.
- A customer-first mindset and the ability to remain calm under pressure.
What we offer
- 23 days holiday per year (increasing with length of service).
- Your birthday off (paid).
- 4 x salary life assurance.
- £500 to spend on your physical or mental wellbeing (think gym memberships, spa days etc).
- Company pension.
- Healthcare including 24/7 GP advice & mental health helpline.
- Discounts at hundreds of brands you know and love.
- Employee assistance programme.
- Competitive salary.
- Discretionary lunch provided to assist with cost of living.
Working pattern
- Monday-Friday / 09:00am – 05:00pm.
- Office based at SP1 3TB.
- Full time.
Interested? Want to know more? Apply today.
Company Overview
Tedaisy Insurance Group, a leading UK InsureTech, consisting of Tedaisy Underwriting Limited, Tedaisy Insurance Brokers Limited, Tedaisy Claims Limited and Tedaisy Technologies Limited, provides a full suite of online insurance solutions for pet and travel markets. Together, we bring value to every element of the insurance chain. We use data and automation to deliver market leading products with a superior customer experience, whilst maintaining competitive and fair pricing.
Customer Service Administrator employer: Tedaisy Insurance Group
Contact Detail:
Tedaisy Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Tedaisy Insurance Group's values and services. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you think on your feet and prepare for those tricky questions about handling customer complaints.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CRM systems and live chat platforms. If you can demonstrate your technical aptitude during the interview, it’ll give you a leg up over other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure your written application highlights your excellent communication skills. Use clear and concise language, and don’t forget to showcase your attention to detail – it’s a biggie for us!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific experiences that relate to handling customer inquiries or resolving issues. We love seeing how you can connect your past roles to what we’re looking for!
Be Solution-Oriented: We’re after someone who’s tech-savvy and solution-oriented. In your application, share examples of how you’ve tackled challenges in previous roles. This will show us you’re ready to jump into the fast-paced environment we thrive in.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Tedaisy Insurance Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the responsibilities listed in the job description, especially around handling customer inquiries and troubleshooting issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare to showcase these skills during the interview. Practice answering common customer service scenarios clearly and concisely. You might even want to bring examples of how you've successfully resolved customer issues in the past to highlight your experience.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to think critically and solve problems on the spot. The interviewers will be looking for your ability to remain calm under pressure and how you approach troubleshooting. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
