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- Tasks: Assess pet insurance claims while delivering top-notch customer service.
- Company: Join a friendly team in Salisbury focused on fair and efficient claims processing.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Make a real impact by helping pet owners while utilising your veterinary skills.
- Qualifications: Experience in customer service and veterinary practice is preferred; strong communication skills are essential.
- Other info: Ideal for Veterinary Nurses seeking a new direction in their careers.
The predicted salary is between 28800 - 43200 £ per year.
Are you a Veterinary Nurse looking for a change of direction but would still love to utilise your skills? Or do you have experience assessing pet or health insurance claims? If yes, we would love to hear from you. We are looking for a professional, customer-centric individual to join our friendly Claims team in Salisbury. As a Claims Assessor you will provide the highest standard of customer service whilst ensuring the assessment of claims is carried out in line with policy wording and claims outcomes are fair and appropriate for both the policy holder and the business.
Responsibilities
- Building rapport with internal and external customers to establish excellent customer relations
- Respond to all written and phone enquiries in a prompt and professional manner
- Review and record all Pet claims to ensure these are within product standards and policy coverage in line with the policy wording
- Determining if a vet practice has carried out the correct procedures and/or given out the correct medication
- Assist the Claims Manager in ensuring targets and performance standards are consistently achieved in line with corporate and regulatory requirements
- Ensuring company service standards are always met
- Liaise with customers, brokers, vet practices, and breeders to ensure that all information is gathered to settle claims accurately
- To ensure the customer/broker experience they receive is a professional and efficient service as well as working with the Claims Manager to identify solutions for improvements and enhancing the customer service provision
- Maintain high quality output and achieve SLA's and KPI's
- Work with the Claims team to design and maintain strategies for fraud detection and continuous monitoring
Experience, Qualifications & Skills
- Good systems knowledge, application and organisation skills
- Excellent attention to detail with the ability to work under pressure
- Strong team player
- Proactive approach to problem solving and work in general
- Excellent written and verbal communication skills
- Previous experience of working in a customer focussed environment
- Experience of working to time-based targets
- Ability to prioritise workload and organise time efficiently
- A dynamic professional, who has the desire to work within the insurance industry who possess a passion for excellence and customer delivery
- Experience in veterinary practice preferred
- Experience in pet claims assessment is desirable
Claims Assessor employer: Tedaisy Insurance Group
Contact Detail:
Tedaisy Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor
✨Tip Number 1
Familiarise yourself with the pet insurance industry and common claims processes. Understanding the nuances of pet claims assessment will help you stand out during discussions with our team.
✨Tip Number 2
Leverage your veterinary background by highlighting specific experiences where you've assessed or managed claims in a clinical setting. This will demonstrate your unique qualifications for the role.
✨Tip Number 3
Prepare to discuss how you build rapport with customers and handle difficult situations. We value excellent customer service, so showcasing your interpersonal skills will be key.
✨Tip Number 4
Research our company values and recent developments in the insurance sector. Being knowledgeable about us and the industry will show your genuine interest and commitment to the role.
We think you need these skills to ace Claims Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any veterinary nursing or claims assessment roles. Emphasise skills like customer service, attention to detail, and your ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Claims Assessor role. Mention how your background as a Veterinary Nurse or in assessing claims aligns with the job requirements. Be sure to include specific examples of your customer service experience.
Highlight Relevant Skills: When filling out your application, focus on skills that are crucial for the role, such as communication, problem-solving, and teamwork. Provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Claims Assessor.
How to prepare for a job interview at Tedaisy Insurance Group
✨Showcase Your Veterinary Knowledge
As a Claims Assessor, having a background in veterinary practice can be a huge advantage. Be prepared to discuss your experience and how it relates to assessing claims. Highlight any specific cases where your knowledge helped resolve an issue.
✨Demonstrate Customer-Centric Skills
Since the role requires excellent customer service, think of examples from your past experiences where you went above and beyond for a customer. This could include resolving complaints or providing exceptional support during a stressful situation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to determine if a claim is valid based on policy wording. Practising these types of questions can help you articulate your thought process clearly.
✨Familiarise Yourself with Insurance Policies
Understanding the basics of pet insurance policies will give you an edge. Research common terms and conditions, as well as typical exclusions. This knowledge will not only impress your interviewers but also show your commitment to the role.
