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Ted Baker

Join Our Sales Advisor Community - London & South West Stores

Full-Time No home office possible

Overview

Join Our Sales Advisor Community – London & South West Stores at Ted Baker. Greater London, England, United Kingdom.

Responsibilities

A high level of team participation, working with integrity and respect for others
Actively drive and document your own learning to contribute to the success of the team and location
Be adaptable and flexible to the needs of the business in support of the team and the location
Collaborates with the teams in all meetings and briefings
Supports new hires within the team through friendly mentorship
Display a dedicated approach to self-awareness and self-development
Understand the core values and culture of Ted and reflect these in all efforts
Use all available tools and information to keep up to date on current product and increase awareness of the product in terms of the 6 C’s: Called, Colour, Composition, Cost, Care, Cut
Follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is represented at the highest level
Demonstrate a keen personal interest in Ted and supports brand messaging
Demonstrate all requirements of Ted’s School of Excellence and deliver customer service using GOTFAT (Greet, Observe, Talk, Fit, Assist, Thank) with enthusiasm and consistency
Build loyal customer relationships by understanding customer profiles and applying effective sales techniques both online and offline
Actively seek knowledge and take ownership of achieving and exceeding location KPIs and supporting brand promotions and campaigns
Capture customer data at point of sale where relevant and use it to inform customer relationship management
Keep yourself and customers up to date with Ted’s social media activity and embrace new technology in customer service
Deliver a warm and memorable customer service experience
Follow Company policies and procedures and work effectively, including unsupervised environments
Adhere to health and safety procedures; report unsafe conditions and ensure proper use of equipment
Adhere to loss prevention measures and protect company assets by reporting misuse or theft

Our Values

AUTHENTIC — We have the freedom to be our ‘best self’, being true to ourselves and others
KIND — We try to do the right thing for each other, our communities, our planet and Ted
CURIOUS — We are hungry to explore, innovate and think differently
COURAGEOUS — We have the confidence to be brave, have fun and discover the unexpected
INCLUSIVE — We embrace and respect individuality and celebrate difference & diversity

Benefits

At Ted we offer a range of benefits so you can enjoy wearing Ted, look after your health and share in the success of your store location. KitTED benefit from day 1 gives you 75% off Ted kit so you can look great from the start; after settling in we’ll also give you £500 of free Ted kit per season and a generous 40% off Ted for your friends and family. A generous bonus scheme rewards the whole store team monthly for the achievement of sales targets (up to 15% of monthly salary). You can join our healthcare cash plan which provides cash back towards everyday dental, optical and healthcare costs, access to an online doctor and health helplines. You also have access to Aviva’s wellbeing app to track your fitness goals and assistance from the Retail Trust if you need a little help with life’s ups and downs. For your longer-term financial wellbeing we’ll pay into a pension scheme for you with Aviva, helping you save for the long term. Ted Baker is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.