At a Glance
- Tasks: Lead the development and adoption of our flagship platform while providing technical support.
- Company: Join a dynamic tech company with a collaborative and empowered culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a contributory pension scheme.
- Other info: Opportunity for personal growth and to shape a market-leading technology business.
- Why this job: Make a real impact in a growing tech business and work with major brands.
- Qualifications: 2+ years managing SaaS platforms and solid technical understanding required.
The predicted salary is between 40000 - 50000 £ per year.
We require a Technical Account Manager to help support the Supplier & Retail collaboration team to lead on managing the running, development & adoption of our flagship platform. This role will lean into all elements of the product life cycle, including:
- Feeding into product development
- Proposition Creation
- Testing
- Reporting
- Collateral creation
- Adoption of tool with client base
The expectation is that the incumbent of this role becomes a SUPER super user of the platform and be the first point of technical support for the team, clients and the business.
Key Responsibilities:
- Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction
- Address product related questions and technical challenges
- Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
- Monitor accounts to ensure usage of Turn product stack and optimal performance
- Frequently conduct and coordinate tactical operations reviews with client teams
- Act as the conduit to support organisation so as to ensure client escalations are resolved in due time
- Accurately replicate, identify, report, and document software defects with appropriate tracking system
- Feed into the process of new dataset ingestion from our major retailer partners, including minimum requirements gathering, creation and end delivery of solution
- Create and distribute comms of our major platform updates, speaking to the benefits of the changes
- Lead on platform testing post changes, updates and bug fixes
- Perform quarterly Business reviews and assist in product trainings needed
- Collateral creation for Tecsa’s OneViu platform to help train users
- Provide usage reporting and work with Insight Manager team to provide information to our biggest suppliers
- Create and manage usage scorecards for our biggest clients
- Integrate customer internal applications and systems with various methods such as Server to Server, Pixel based API or other internal facilities
Requirements:
- 2+ years’ experience managing SaaS platforms, including update rollout, testing, comms creation and bug management. Ownership/creation of processes in this space are a bonus.
- Solid technical understanding of tech/SaaS platforms and the various ways to serve data out to users.
- Significant evidence of product and bug testing
Benefits:
- Competitive salary
- 25 days holiday (in addition to 8 bank holidays)
- Company contributory pension scheme
- Joining a supportive, empowered culture & a team with outstanding capability and experience
- A dynamic environment in which you can personally learn, develop and make an impact
- Opportunity to shape a growing and market leading technology business
Why join us:
- Strong support from experienced sales, insight, and product teams
- A collaborative, high-performing culture
- The chance to shape and grow a scaling tech and insights business
- Direct exposure to a major grocery retailer and leading CPG brands
- A dynamic environment where you can learn, contribute, and make an impact
Technical Account Manager - Supplier collaboration team in London employer: Tecsa
TECSA is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, including access to cutting-edge analytics tools and a supportive team environment that encourages professional development. With a focus on data-driven solutions for major grocery clients, TECSA provides a unique chance to make a meaningful impact in the fast-paced consumer goods sector.
