At a Glance
- Tasks: Drive adoption of customer insight platforms and empower commercial teams with actionable insights.
- Company: Dynamic FMCG client in West Yorkshire with a focus on innovation.
- Benefits: Competitive salary, learning opportunities, and a supportive team culture.
- Other info: Join a high-performing team and shape the future of a growing tech.
- Why this job: Make a real impact by integrating insights into key commercial processes.
- Qualifications: 5+ years in retail analytics or category management with strong analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid (Yorkshire, onsite 3+ days/week)
Reports to: Retail Insights Director
About the Role
We are looking for a Customer Success Manager to join our growing team for our FMCG client in West Yorkshire. This role is accountable for ensuring the retailer's customer insight platform is embedded, adopted, and actively used by commercial teams, delivering high impact and value realisation.
Key Responsibilities
- Drive Adoption & Change
- Lead adoption of the insight platform across commercial teams and beyond.
- Deliver onboarding, training, and ongoing enablement.
- Deliver change management best practice to accelerate adoption.
- Embed into Commercial Processes
- Integrate insights into core commercial workflows (category planning, promotions, pricing, range, media).
- Ensure insights are practical, timely, and aligned to how teams work.
- Track Engagement & Value
- Monitor usage, engagement, and adoption health.
- Identify gaps and take action to improve usage.
- Measure and socialise commercial value and ROI.
- Ensure stakeholders translate insight into action effectively.
- Build Advocacy
- Capture high-impact use cases from commercial teams.
- Create clear case studies to demonstrate and socialise impact.
- Stakeholder Management
- Act as the day-to-day trainer to commercial teams.
- Feed user insight and needs into the insight roadmap.
What Success Looks Like
- Insight platform is widely used by commercial teams across a range of use cases.
- Insights are integrated into key processes such as range reviews.
- Clear, measurable commercial impact delivered.
- Strong trust and engagement with retail stakeholders.
What We Are Looking For
- 5+ years' experience in retail analytics, insights, or category management within FMCG or consumer retail sectors.
- Strong analytical skills and ability to synthesise data into actionable insights.
- Exceptional communication and presentation skills to effectively convey these insights to key stakeholders.
- Proven experience across the key tenets of category management including ranging, pricing, promotions and customer behaviour to drive growth and profitability.
- Passion for solving complex problems, proactive, curious, and commercially minded.
- Foster a data-driven and customer centric culture through collaboration, change management and thought leadership.
Benefits
- Competitive salary (based on experience).
- Opportunities to learn, develop, and shape a growing tech in its infancy.
- A supportive, high-performing team culture.
Customer Success Manager in Bradford employer: Tecsa
Join a dynamic and supportive team as a Customer Success Manager in West Yorkshire, where you will play a pivotal role in driving the adoption of our innovative customer insight platform. With a strong focus on employee growth and development, we offer competitive salaries and opportunities to shape the future of our technology in a collaborative environment that values data-driven decision-making and customer-centric solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer success roles. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer insights and analytics. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the role.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive decisions in previous roles. This will demonstrate your ability to deliver actionable insights, which is key for a Customer Success Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in retail analytics and insights. We want to see how your skills align with the role of Customer Success Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, it’s crucial to demonstrate your exceptional communication abilities. Use clear and concise language in your application to reflect how you can convey insights effectively to key stakeholders.
Highlight Your Analytical Prowess:We’re looking for someone who can turn data into actionable insights. Be sure to include examples of how you've used analytical skills in past roles to drive growth and profitability, especially in FMCG or consumer retail sectors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Tecsa
✨Know Your Insights
Make sure you’re well-versed in the latest trends and insights within the FMCG sector. Brush up on how data can drive decision-making in retail, and be ready to discuss specific examples of how you've used insights to influence commercial strategies.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to convey complex insights clearly. Prepare to demonstrate your communication skills by explaining a past project where you successfully engaged stakeholders and drove adoption of a new process or tool.
✨Prepare for Change Management Questions
Expect questions about your experience with change management. Think of instances where you led teams through transitions, and be ready to share your approach to overcoming resistance and ensuring successful adoption of new practices.
✨Engage with Real-Life Scenarios
Be prepared to tackle hypothetical scenarios related to stakeholder management and engagement. Practise articulating how you would handle specific challenges, such as measuring ROI or capturing high-impact use cases, to show your problem-solving skills.
