At a Glance
- Tasks: Lead the development and adoption of our flagship platform while supporting clients and teams.
- Company: Join a dynamic tech company with a collaborative culture and strong support.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a contributory pension scheme.
- Other info: Opportunity for personal growth and to shape a market-leading technology business.
- Why this job: Make a real impact in a growing tech business and work with major brands.
- Qualifications: 2+ years managing SaaS platforms and solid technical understanding required.
The predicted salary is between 40500 - 49500 £ per year.
The Role
We require a Technical Account Manager to help support the Supplier & Retail collaboration team to lead on managing the running, development & adoption of our flagship platform.
This role will lean into all elements of the product life cycle, This includes, but is not limited to:
- Feeding into product development
- Proposition Creation
- Testing
- Reporting
- Collateral creation
- Adoption of tool with client base
The expectation is that the incumbent of this role is the become a SUPER super user of the platform and be the first point of technical support for the team, clients and the business.
Key Responsibilities
- Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction
- Address product related questions and technical challenges
- Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
- Monitor accounts to ensure usage of Turn product stack and optimal performance
- Frequently conduct and coordinate tactical operations reviews with client teams
- Act as the conduit to support organisation so as to ensure client escalations are resolved in due time
- Accurately replicate, identify, report, and document software defects with appropriate tracking system
- Feed into the process of new dataset ingestion from our major retailer partners, including minimum requirements gathering, creation and end delivery of solution.
- Create and distribute comms of our major platform updates, speaking to the benefits of the changes.
- Lead on platform testing post changes, updates and bug fixes.
- Perform quarterly Business reviews and assist in product trainings needed
- Collateral creation for Tecsa’s One Viu platform to help train users.
- Provide usage reporting and work with Insight Manager team to provide information to our biggest suppliers.
- Create and manage usage scorecards for our biggest clients
- Integrate customer internal applications and systems with, employing various methods such as Server to Server, Pixel based API or other internal facilities.
- 2+ years’ experience managing Saa S platforms, including update rollout, testing, comms creation and bug management. Ownership/creation of processes in this space are a bonus.
- Solid technical understanding of tech/Saa S platforms and the various ways to serve data out to users.
- Significant evidence of product and bug testing
- Competitive salary
- 25 days holiday (in addition to 8 bank holidays)
- Company contributory pension scheme
- Joining a supportive, empowered culture & a team with outstanding capability and experience
- A dynamic environment in which you can personally learn, develop and make an impact
- Opportunity to shape a growing and market leading technology business business
- Why join us
- Strong support from experienced sales, insight, and product teams
- A collaborative, high-performing culture
- The chance to shape and grow a scaling tech and insights business
- Direct exposure to a major grocery retailer and leading CPG brands
- A dynamic environment where you can learn, contribute, and make an impact
- #J-18808-Ljbffr
Technical Account Manager - Supplier collaboration team employer: Tecsa Group
Tecsa Group is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, including training on cutting-edge data solutions and the chance to work with major grocery clients, all while being part of a supportive team dedicated to shaping the future of tech and insights. Join us to make a meaningful impact in a fast-paced environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager - Supplier collaboration team
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Tecsa Group or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Tecsa Group.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Tecsa Group.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Tecsa Group that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Account Manager - Supplier collaboration team
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Tecsa Group.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Tecsa Group and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Tecsa Group
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Tecsa Group uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
