At a Glance
- Tasks: Lead a dynamic helpdesk team and ensure top-notch service delivery.
- Company: Join a growing company in Redhill with a supportive culture.
- Benefits: Enjoy 22 days annual leave, career progression, and wellness initiatives.
- Other info: Participate in charity initiatives and enjoy team events throughout the year.
- Why this job: Make an impact by guiding a team and enhancing client services.
- Qualifications: Strong leadership and organisational skills in a fast-paced environment.
The predicted salary is between 36000 - 36000 £ per year.
- Job
- Title: Service
- Team
- Leader
- Job
- Type: Office/Administration
- Working
Hours: Monday – Friday, 8am – 5pm Job Summary We're looking for a proactive and highly organised Service Team Leader to join our client's growing team in Redhill, Surrey.
In this role, you'll be responsible for leading and overseeing a busy helpdesk and administration department, ensuring the effective delivery of planned, reactive and compliance-related services to clients.
You'll provide guidance and support to your team, monitor performance, oversee operational systems and ensure that all administrative processes are completed accurately and efficiently.
If you have experience leading teams within a fast-paced environment, excellent organisational skills and the ability to manage competing priorities under pressure, we'd love to hear from you.
Key Responsibilities
- Provide guidance and support to Contracts Administrators with day-to-day queries.
- Assist Contract Managers with reports and queries relating to their portfolios.
- Regularly review and report on Work in Progress (WIP) and Work Completed Not Invoiced (WCNI) to ensure timely invoicing.
- Monitor and report on client CAFM and compliance systems.
- Manage assets across relevant systems, including uploading information and generating planners.
- Review weekly dashboards to ensure all engineers have work allocated.
- Review engineering team holiday requests and ensure sufficient operational cover.
- Obtain and report on managers' weekly movements.
- Compile and distribute weekly planners and call-out guidelines.
- Test and review IT systems to ensure functionality and suitability for service teams.
- Process contract variations and add new clients and sites to relevant systems.
- Provide support to the Area General Manager, communicating guidance and information to their team.
- Manage and organise effective call-out rotas for managers and engineers.
- Provide recruitment support for the teams under your management.
- Ensure the helpdesk operates efficiently and meets agreed service KPIs.
- Undertake additional duties as required by the Office Manager.
Requirements
- Excellent attention to detail and strong organisational skills.
- Ability to work effectively in a fast-paced, compliance-driven environment.
- Experience managing multiple priorities and delivering under pressure.
- Strong leadership skills with the ability to guide and motivate a team.
- Excellent written and verbal communication skills.
- Ability to collaborate effectively with operational teams and clients.
- What's on Offer
- 22 days annual leave
- Opportunities for career progression.
- Annual salary reviews.
- Pension scheme.
- Overtime opportunities.
- Clear promotion pathways.
- Training and development opportunities.
- Dedicated wellness space and breakout areas.
- Opportunities to participate in quarterly charity initiatives.
- Incentives and team-focused events throughout the year.
If you live in and around Redhill, Reigate, Horley, Crawley or the wider Surrey area, this could be the perfect opportunity to take the next step in your career.
Ready to take the next step in your career?
Apply today and help us shape the future!
TPBN1_UKTJ
Service team leader employer: TECREC (ENGINEERING RECRUITMENT SPECIALISTS) LTD
As a leading employer in the HVAC and Building Services sector, we pride ourselves on fostering a collaborative and innovative work culture in the heart of Paddington, London. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that encourages professional development. With competitive salaries and a focus on work-life balance, we offer a rewarding career path for those looking to make a meaningful impact in their field.
Contact Details:
TECREC (ENGINEERING RECRUITMENT SPECIALISTS) LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service team leader
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service team leader at TECREC (ENGINEERING RECRUITMENT SPECIALISTS) LTD!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like TECREC (ENGINEERING RECRUITMENT SPECIALISTS) LTD or be willing to refer you for that Service team leader position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from TECREC (ENGINEERING RECRUITMENT SPECIALISTS) LTD who’s on the lookout for their next Service team leader star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service team leader role at TECREC (ENGINEERING RECRUITMENT SPECIALISTS) LTD!
We think you need these skills to ace Service team leader
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at TECREC (ENGINEERING RECRUITMENT SPECIALISTS) LTD. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at TECREC (ENGINEERING RECRUITMENT SPECIALISTS) LTD
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at TECREC (ENGINEERING RECRUITMENT SPECIALISTS) LTD. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
