Job Reference: 1440
Job Title: Service Team Leader
Salary: £36,000 per annum
Location: Redhill, Surrey
Job Type: Office/Administration
Working Hours: Monday – Friday, 8am – 5pm
Job Summary
We're looking for a proactive and highly organised Service Team Leader to join our client's growing team in Redhill, Surrey.
In this role, you'll be responsible for leading and overseeing a busy helpdesk and administration department, ensuring the effective delivery of planned, reactive and compliance-related services to clients. You'll provide guidance and support to your team, monitor performance, oversee operational systems and ensure that all administrative processes are completed accurately and efficiently.
If you have experience leading teams within a fast-paced environment, excellent organisational skills and the ability to manage competing priorities under pressure, we'd love to hear from you.
Key Responsibilities
· Provide guidance and support to Contracts Administrators with day-to-day queries.
· Assist Contract Managers with reports and queries relating to their portfolios.
· Regularly review and report on Work in Progress (WIP) and Work Completed Not Invoiced (WCNI) to ensure timely invoicing.
· Monitor and report on client CAFM and compliance systems.
· Manage assets across relevant systems, including uploading information and generating planners.
· Review weekly dashboards to ensure all engineers have work allocated.
· Review engineering team holiday requests and ensure sufficient operational cover.
· Obtain and report on managers' weekly movements.
· Compile and distribute weekly planners and call-out guidelines.
· Test and review IT systems to ensure functionality and suitability for service teams.
· Process contract variations and add new clients and sites to relevant systems.
· Provide support to the Area General Manager, communicating guidance and information to their team.
· Manage and organise effective call-out rotas for managers and engineers.
· Provide recruitment support for the teams under your management.
· Ensure the helpdesk operates efficiently and meets agreed service KPIs.
· Undertake additional duties as required by the Office Manager.
Requirements
· Excellent attention to detail and strong organisational skills.
· Ability to work effectively in a fast-paced, compliance-driven environment.
· Experience managing multiple priorities and delivering under pressure.
· Strong leadership skills with the ability to guide and motivate a team.
· Excellent written and verbal communication skills.
· Ability to collaborate effectively with operational teams and clients.
What's on Offer
· 22 days annual leave
· Opportunities for career progression.
· Annual salary reviews.
· Pension scheme.
· Overtime opportunities.
· Clear promotion pathways.
· Training and development opportunities.
· Dedicated wellness space and breakout areas.
· Opportunities to participate in quarterly charity initiatives.
· Incentives and team-focused events throughout the year.
If you live in and around Redhill, Reigate, Horley, Crawley or the wider Surrey area, this could be the perfect opportunity to take the next step in your career.
Ready to take the next step in your career?
Apply today and help us shape the future!
TPBN1_UKTJ
Service team leader in Redhill employer: TECREC (ENGINEERING RECRUITMENT SPECIALISTS) LTD
As a leading employer in the HVAC and Building Services sector, we pride ourselves on fostering a collaborative and innovative work culture in the heart of Paddington, London. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that encourages professional development. With competitive salaries and a focus on work-life balance, we offer a rewarding career path for those looking to make a meaningful impact in their field.
Contact Details:
TECREC (ENGINEERING RECRUITMENT SPECIALISTS) LTD Recruitment Team
