At a Glance
- Tasks: Lead a dynamic team and create an unforgettable customer experience in a vibrant retail environment.
- Company: Join Tecovas, a revolutionary brand crafting the best western boots and apparel.
- Benefits: Enjoy competitive salary, health coverage, generous discounts, and free boots!
- Other info: Flexible work hours and a culture that embraces innovation and adaptability.
- Why this job: Be part of a growing brand that values creativity, teamwork, and personal development.
- Qualifications: 5+ years in retail management with strong leadership and customer service skills.
The predicted salary is between 27520 - 30000 £ per year.
Tecovas was founded with the simple goal of making the world's best western boots, apparel and leather goods - and selling them at a fair price. We are a brand revolutionizing a category and welcoming first-time boot buyers and western enthusiasts alike. Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a Full-Time Store Manager to join our team. As a Tecovas Retail Store Manager you will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience. Through genuine customer service, you will drive sales and create an environment that is engaging and inspiring to the customer.
Responsibilities will include:
- LEADERSHIP & TEAM MANAGEMENT
- Continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized succession paths.
- Take responsibility for own development and professional growth; identify and train role replacement in preparation for career progression.
- Develop training plans that build skills and expertise and coach team members by providing timely and specific feedback to create a culture of action and accountability.
- Inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team.
- Act as a brand ambassador reflective of the company values.
- CUSTOMER EXPERIENCE
- Customer Engagement: Cultivate an environment of genuine customer connection by being highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized.
- Retail Experience: Challenge and inspire the team to elevate every aspect of the store experience through service, merchandising, and display to create a compelling atmosphere for the customer.
- Lead Change & Innovation: Lead and support new ideas and initiatives to evolve the retail experience for the customer; drive sales and provide a store experience unique to Tecovas.
- VISUAL & BUSINESS OPERATIONS
- Analyze sales and product to identify and interpret business opportunities for the store, customer and market.
- Effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic, business-impacting decisions.
- Collaborate with key partners to lead timely and effective execution of store controls and operating standards while assuming accountability for the store’s profitability.
- Manage visual execution while collaborating with key partners to assess timely and effective execution of store structure, display, merchandising while assuming accountability for the store’s profitability.
- COMMUNICATION & RELATIONSHIPS
- Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards.
- Foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational, visual and customer priorities and to facilitate problem-solving.
- Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision.
Qualifications:
- 5+ years Retail Store Management experience (Multi-Unit Management experience highly desired).
- Exceptional leadership, selling, and customer service skills.
- Strong organizational skills and attention to detail.
- Strong merchant skills and a history of delivering financial results.
- Proven record of hiring and developing great talent.
- Experienced in coaching, counseling & conflict resolution.
- Independent, proactive, results-driven work ethic.
- Utmost character, honesty, and transparency.
Requirements:
- High School Diploma required (College Degree preferred).
- Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory.
- Ability to deliver excellent customer service while implementing loss prevention practices.
- Able to lift up to 30lbs regularly.
- Able to regularly perform store maintenance tasks.
- Must be able to reliably commute to and from the work location.
- Must be available to work weekends (Friday, Saturday and Sunday), evenings and holidays as needed.
Full-Time Benefits:
- We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents.
- Competitive salary: $72k-80k (commensurate with experience and qualifications).
- Generous Employee Discount & Free Boots!
About Us:
Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.Tecovas.com, Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!
We are an Equal Opportunity Employer and we encourage all qualified individuals to apply!
Retail Store Manager in Birmingham employer: Tecovas
Tecovas is an exceptional employer, dedicated to fostering a vibrant and supportive work culture in Austin, TX. As a Sales Associate, you'll enjoy competitive pay, generous employee discounts, and numerous opportunities for career growth within a close-knit team that values collaboration and celebrates success. With ongoing training and a fun atmosphere filled with team events, Tecovas is committed to recognising hard work and providing a rewarding experience for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager in Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tecovas, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tecovas!
We think you need these skills to ace Retail Store Manager in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tecovas, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tecovas and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tecovas that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tecovas
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
