Purpose of the Role
To develop skills and knowledge while providing technical support to end-users across various sites, including Keighley, Romania, Mexico, and India, under the supervision of experienced team members.
About the Employer
TECONNEX LIMITED is a technology company that provides IT solutions and services to businesses. We are committed to delivering high-quality support, innovation and excellent customer service while helping apprentices develop valuable technical skills and gain hands‑on industry experience.
What You’ll Do
- Taking ownership of tasks and ensuring they are completed to a high standard
- Keeping IT support tickets up to date, accurately logging progress, resolutions, and any follow-up actions
- Troubleshooting basic hardware, software, and network issues, contributing to timely resolutions
- Assisting with the installation, configuration, and maintenance of IT equipment, such as desktops, laptops, and printers
- Performing routine IT maintenance tasks, including software updates and antivirus scans
- Participating in IT projects, such as system upgrades and deployments
- Collaborating with the IT team to learn and implement IT policies and best practices
- Documenting IT processes and configurations to support knowledge sharing
- Liaising with external vendors and service providers as part of the procurement and support process
Training Outcome
The role offers long‑term security and the opportunity to progress into a permanent position.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- Essential - GCSE - 3 additional subjects (excluding English & Maths) - A*-C/ 9-4
- Essential - GCSE - English - A*-C/ 9-4
- Essential - GCSE - Maths - A*-C/ 9-4
Course Information
Course: Information communications technician (level 3)
Level: 3
Route: Digital
Apprenticeship Level: Advanced
Working Arrangements
Working Week: 8:15am to 5:00pm Monday to Thursday. 8:15am to 3:00pm on Friday Lunch is 12:00 to 12:45
Expected Duration
1 Year 6 Months
Training Provider
VELOCITY 1ST LIMITED
IT Apprentice employer: Teconnex Limited
As an Engineering Manager in a global organisation, you will thrive in a dynamic and innovative work culture that prioritises engineering excellence and continuous improvement. With opportunities for professional growth and the chance to lead multidisciplinary teams across international subsidiaries, you will play a pivotal role in shaping engineering strategies that align with business objectives. Enjoy the flexibility of a home-based position while contributing to high-quality engineering solutions in the automotive and aerospace sectors.
