At a Glance
- Tasks: Provide first-line IT support and assist users with hardware, software, and connectivity issues.
- Company: TECNIQ delivers design, engineering, and manufacturing solutions for ultra-premium car programmes.
- Benefits: Enjoy 20 days holiday plus bank holidays and life insurance at 3x salary.
- Other info: Location: Witham, Essex; overtime available post-probation.
- Why this job: Ideal for those looking to build an IT career in a fast-paced automotive environment.
- Qualifications: Minimum 1 year IT support experience or equivalent training; basic understanding of Windows and networking.
The predicted salary is between 28000 - 28000 £ per year.
We have an exciting opportunity for a Junior IT Support Analyst to join our team delivering design, engineering, and manufacturing solutions for some of the world’s most exclusive and ultra-premium car programmes. The Junior IT Support Analyst provides first-line IT support across the business, assisting users with hardware, software, and connectivity issues. You will support office, engineering, and manufacturing teams in a fast-paced environment and elevate complex issues to senior IT staff. This role is ideal for someone building their IT career and looking to gain exposure to enterprise systems, networking, and virtualised infrastructure.
Provide first-line IT support via ticketing system, phone, and in person:
- Install, configure, and maintain Windows desktops, laptops, printers, and mobile devices
- Support Microsoft 365 applications and user accounts
- Basic troubleshooting of network connectivity in a UniFi-managed environment
- User account creation, password resets, and access management (Active Directory / Entra ID)
- Assist with onboarding and offboarding users
- Log and update support tickets accurately
- Escalate issues to senior IT staff when required
- Support engineering and business applications (CATIA V5, 3DEXPERIENCE, MRP system)
- Assist with virtual machine support (XCP-ng, Hyper-V) under supervision
- Follow IT procedures and documentation standards
Skills Experience and Education
- Minimum 1 year IT support experience (or equivalent training/apprenticeship)
- Basic understanding of:
- Windows 11 / MacOS / iOS
- Networking fundamentals (IP, DNS, DHCP)
- Hardware troubleshooting
- Strong communication
- Methodical approach to troubleshooting
- Willingness to learn enterprise and engineering systems
- Ability to follow processes and escalation paths
- Exposure to Active Directory (Desirable)
- Basic understanding of UniFi networking (Desirable)
- Aware of virtualisation (Hyper-V or XCP-ng) (Desirable)
- Interest in engineering/manufacturing environments (Desirable)
Salary: up to £28k, subject to skills & experience
Hours: Mon-Fri, 8:00 – 16:30
Location: Witham, Essex
Overtime is available dependent upon the successful completion of probation period and the requirements of the business.
Benefits
- Holiday allowance: 20 days plus bank holidays
- Life Insurance (3x salary)
- Free on-site parking
As an equal opportunities employer, TECNIQ is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TECNIQ.
Junior IT Support Analyst in Witham employer: TECNIQ
TECNIQ is located in Witham, Essex, focusing on high-value automotive projects for brands like Mercedes-AMG and McLaren. The team values creativity and technology, offering a dynamic work environment with opportunities for growth in engineering and manufacturing.
