Delivery Manager

About Tecknuovo: We are a technology delivery partner, offering a unique service in the undiscovered sweet spot between consultancy and capability development. We free our customers from dependency in everything we do by delivering on their complex technology challenges at pace with expert teams. Our associate model ensures the quality of our people and teams, allowing us to mobilise services within 14 days.

About the role: As a result of our rapid scale, we are looking to expand the number of permanent Delivery Managers within our practice. This is an exciting opportunity to work with some of the best in the business, creating and applying proven patterns of work to achieve incredible business outcomes.

As a Delivery Manager, you’ll be responsible for building strong teams from a mixture of disciplines, ensuring the successful realisation of products or services for our clients. You will be embedded within our project teams, working hands-on with the team daily. You will ensure that Tecknuovo has the outcome, the customer, and our “customer’s customer” front of mind.

In any given week, you may find yourself travelling to a client site to build relationships and solve challenges, facilitating a remote planning workshop, or coaching/mentoring a person in a client team. Expect to be developing proposals and creating assets alongside other hubs within the business. Expect variety, pace, and challenge. A desire and willingness to share knowledge and co-create is essential. Our Delivery Managers are expected to become leaders in their field, so you will be passionate about lean/agile delivery techniques and the latest trends for exceptional technology delivery.

When not delivering outstanding value to our clients, you will have the chance to provide thought leadership to technical communities to help build awareness around the best practices we are looking to implement across Tecknuovo’s practices.

About the Delivery Hub: The Delivery Hub is responsible for ensuring client expectations are exceeded with every interaction and throughout every engagement lifecycle. Delivery is the heart of Tecknuovo, where our reputation, values, and behaviours align to ensure successful outcomes and repeat business that aligns with our mission. You will sit alongside our other hubs (from Engagement, Talent, Marketing, PMO, Finance & Compliance), and is a mixture of permanent and associate consultants providing delivery services to our clients.

Key personal attributes:

• Exceptional communication skills, creating trust through authenticity and knowing when to react and challenge.
• Out of the box thinker who can look beneath the surface of things, rapidly identifying and solving impediments to delivery.
• Ability to work at a rapid pace to meet client and Tecknuovo expectations, adapting to changing requirements quickly and with resilience.
• Ability to work collaboratively as well as alone; able to prioritise workload and safely context switch in a busy role.
• Self-starter who requires little direction.
• A deep passion for technology.

Typical Engagement Stages:

• Pre-engagement/Sales: Supporting Engagement hub with qualification and management, running discovery (pre-sales) workshops, supporting stakeholder mapping, identifying new growth opportunities, describing requirements and deliverables.
• Customer on-boarding: Project goals and objectives & success criteria, account and team structure, associate onboarding presentation, high-level release plan (where applicable), stakeholder mapping, associate vetting and onboarding, deliverables validation.
• Delivery: Project delivery (scrum, agile, kanban, waterfall), spotting any new opportunities, client QBRs, producing client status reports, client stakeholder management, maintaining the RAID log for clients in JIRA, account governance calls, sprint planning, internal updates on engagements, reporting against sprints or overall plan, team retrospectives.

Key responsibilities:

• Actively listen and engage with stakeholders to understand their business problem or outcome and map that back to the technical solution that will deliver on those outcomes.
• Build successful delivery teams, understanding team dynamics and using modern motivational techniques to influence how a team operates.
• Be a catalyst for communication, encouraging team members and clients to speak up and share insight that will safeguard the success of the project.
• Facilitate key client and team workshops, whether in-person or remote.
• Advocate for the use of data in guiding decision making using appropriate metrics.
• Develop brilliant, context-specific processes based on modern lean/agile principles that ensure effective workflow.
• Establish continuous improvement patterns that allow the team to continually reinvent those processes in pursuit of ever-increasing performance.
• Ensure that data essential for tracking our commercial agreements and demonstrating our value is captured and shared effectively.
• Ensure exceptional levels of quality in both outcomes and outputs, leading to high levels of client satisfaction.
• Be commercially aware, support and understand the constraints of any given project and navigate those constraints.
• Take a long-term view, with exceptional approaches to identifying and dealing with risks, issues, dependencies, and assumptions that may derail any initiative.
• Report back to the business on project status and any risks and issues, mapping out key stakeholders and points of contact to manage.

Experience required:

• Deep understanding of several different delivery methods together with an awareness of their underlying principles, and how those principles can be applied in unconventional environments.
• Ideally have worked within a consultancy or a variety of interesting, challenging organisations.

What we offer:

• A minimum of 27 days of annual leave, as well as your birthday off.
• Private medical insurance including medical, optical and dental cover.
• Comprehensive life assurance.
• Office space located in the heart of London with access to the building’s premium wellness facilities.
• Annual allowance for personal and professional training to fuel your career growth.
• Contribution to your pension fund.

Our values:

• Make genuine connections.
• Have the courage to act.
• Embrace the pace.
• Move information freely.
• Be curious, always.

Application process:

• Screening call
• Virtual interview
• In-person interview with the team
• Presentation/task

Equal Opportunities: At Tecknuovo, we are committed to providing and creating an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application. We are a Disability Confident Committed employer; we want to hear from you if you require any reasonable adjustments during your recruitment process.