Teciem is seeking a Head of Customer Experience to own the voice of the customer and drive action across the organisation. You will design and govern the VoC framework, manage the NPS program and the Client Advisory Board, and build an advocacy and community strategy that turns customers into active references and partners.
You will partner with Sales, Product, Delivery and Marketing to ensure customer insights inform strategy, product roadmaps, and revenue outcomes.
Customer Experience & Advocacy Lead in London employer: Teciem
Teciem is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London, where innovation meets collaboration. Employees benefit from comprehensive professional development opportunities, ensuring growth within the finance technology sector while working alongside industry experts. With a strong focus on employee well-being and a commitment to delivering impactful solutions for clients, Teciem stands out as a rewarding place to build a meaningful career.
