At a Glance
- Tasks: Define new enterprise services and governance models for a transformative project.
- Company: Join a leading firm driving major transformation in enterprise service management.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential.
- Why this job: Be at the forefront of innovation and make a significant impact on service design.
- Qualifications: Experience in enterprise service management and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a Senior Consultant to define new enterprise services, governance models and service structures that will form the foundation of a ServiceNow-enabled Enterprise Service Management operating model. This is a high-impact role at the heart of a major transformation programme.
What you'll do:
- Define enterprise services and service structures across the organisation
- Create service definitions and ownership models
- Develop governance frameworks to underpin the ESM operating model
- Define service KPIs and SLA
- Produce ServiceNow-ready service catalogue input
Ideal background:
- Enterprise Service Management Consultant
- Service Management Consultant
- ITSM Consultant
- ServiceNow Consultant
- Service Design Consultant
Must-have experience:
- Proven experience defining enterprise services and service structure
- Service catalogue design and governance frameworks
- ServiceNow or ITSM platform experience
- Exposure to HR and/or Finance functions
- Strong stakeholder management skills at senior levels
Consultant - New Service Design in York employer: TechYard
As a leading player in the enterprise service management sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our consultants to drive meaningful change. Our commitment to employee growth is reflected in our comprehensive training programmes and mentorship opportunities, ensuring that you can advance your career while contributing to impactful transformation projects. Located in a vibrant area, we offer a dynamic work environment with flexible working arrangements and a strong focus on work-life balance, making us an excellent employer for those seeking a rewarding and fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Consultant - New Service Design in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in enterprise service management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of governance frameworks and service structures. We want you to showcase your expertise in defining enterprise services, so practice articulating your experience clearly and confidently.
✨Tip Number 3
Don’t forget to tailor your approach! When you apply through our website, make sure to highlight your specific experience with ITSM platforms and stakeholder management. This will help you stand out as the ideal candidate for the role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how your skills align with their needs.
We think you need these skills to ace Consultant - New Service Design in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Consultant. Highlight your experience with enterprise services and governance frameworks, as well as any relevant ServiceNow or ITSM platform experience. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about service design and how your skills can contribute to our transformation programme. Be sure to mention specific examples from your past roles that demonstrate your stakeholder management skills.
Showcase Your Achievements:When detailing your experience, focus on your achievements rather than just responsibilities. Quantify your successes where possible, like improvements in service delivery or efficiency gains. This helps us see the impact you've made in previous roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at TechYard
✨Know Your Service Design Inside Out
Make sure you’re well-versed in enterprise service design principles. Brush up on your knowledge of service definitions, governance frameworks, and KPIs. Being able to discuss these topics confidently will show that you’re the right fit for this high-impact role.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders at senior levels in previous roles. This is crucial for a Consultant position, so think about specific situations where you navigated complex relationships and drove results.
✨Familiarise Yourself with ServiceNow
Since this role involves ServiceNow, it’s essential to demonstrate your familiarity with the platform. If you have experience with ITSM tools, be ready to discuss how you’ve used them to enhance service delivery and management.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about the company’s current service structures or their vision for the ESM operating model. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
