At a Glance
- Tasks: Define user personas and service journeys for a global transformation project.
- Company: Join a forward-thinking team focused on enhancing employee experiences.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Ideal for creative thinkers passionate about user experience and change.
- Why this job: Shape the future of employee experience design in a dynamic environment.
- Qualifications: Experience in service design, user journey mapping, and transformation programmes.
The predicted salary is between 60000 - 80000 £ per year.
Location: Remote - UK
Start: ASAP
Overview
Senior Consultant required to define user personas and service journeys that will inform ServiceNow experience design, employee adoption and change activities across a global GBS transformation.
What this person will do
This role is focused on user and employee experience design. The successful candidate will:
- Create personas across HR, IT, Finance and Procurement functions
- Map end-to-end service journeys
- Produce experience maps and service blueprints
- Capture user requirements for ServiceNow design teams
- Support stakeholder engagement and change activities
Ideal Background
- Service Designer
- Employee Experience Consultant
- User Experience Consultant
- Design Thinking Consultant
- Transformation Consultant with journey mapping experience
Must Have
- Persona mapping experience
- User journey mapping experience
- Experience within large transformation programmes
- Workshop facilitation skills
- Exposure to ServiceNow, Employee Experience or Enterprise Service Management programmes
Senior Consultant in Wakefield employer: TechYard
As a Senior Consultant at our company, you will thrive in a dynamic remote work environment that champions innovation and collaboration. We offer a supportive culture that prioritises employee growth through continuous learning opportunities and meaningful projects, all while being part of a global transformation initiative that enhances user experiences across various functions. Join us to make a significant impact while enjoying the flexibility and work-life balance that comes with remote working in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Consultant role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to user experience design and service journeys. We can help you with mock interviews to boost your confidence and ensure you nail those tricky questions!
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your persona mapping and journey mapping projects. This will give potential employers a clear view of what you can bring to the table, especially in transformation programmes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals like you to join our team!
We think you need these skills to ace Senior Consultant in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Consultant role. Highlight your experience in persona mapping and user journey mapping, as these are key for us. Use specific examples that showcase your skills in service design and transformation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about user experience design and how your background aligns with our needs. Be sure to mention any relevant projects or experiences that demonstrate your expertise.
Showcase Your Skills:In your application, don’t just list your skills—show us how you’ve used them! Whether it’s through workshop facilitation or stakeholder engagement, give us concrete examples of how you've made an impact in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at TechYard
✨Know Your Personas
Before the interview, dive deep into persona mapping. Familiarise yourself with how to create and utilise user personas across different functions like HR, IT, and Finance. This will not only show your expertise but also demonstrate your understanding of the role's requirements.
✨Map Out Your Journey
Prepare to discuss your experience in mapping end-to-end service journeys. Bring examples of past projects where you successfully created experience maps or service blueprints. This will help you illustrate your hands-on experience and problem-solving skills.
✨Engage Stakeholders Effectively
Think about your approach to stakeholder engagement. Be ready to share specific instances where you've facilitated workshops or engaged with stakeholders during transformation programmes. Highlighting your communication skills will be key here.
✨Familiarity with ServiceNow
Brush up on your knowledge of ServiceNow and its applications in employee experience and enterprise service management. Being able to discuss how you've used or interacted with these tools will set you apart as a candidate who is ready to hit the ground running.
