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- Tasks: Lead change and adoption for a global ServiceNow transformation in a professional services organisation.
- Company: Dynamic professional services firm focused on enterprise transformation.
- Benefits: Remote work, competitive contract rate, and opportunity to influence major change.
- Why this job: Be at the forefront of a significant transformation and drive real operational change.
- Qualifications: Extensive experience in change management and technology-enabled transformations.
- Other info: Engage with senior leaders and make a lasting impact in a collaborative environment.
The predicted salary is between 48000 - 72000 £ per year.
ServiceNow OCM Lead – Change & Adoption (Contract)
Location: Remote (London workshops + occasional UK travel)
Engagement: 6-month contract
Start: ASAP / January
About the Role
We’re hiring an experienced ServiceNow-focused OCM Lead to lead change and adoption for a major global enterprise transformation within a professional services organisation. This programme is delivering a full operating model redesign alongside the implementation of ServiceNow as the organisation’s enterprise service backbone across HR, Finance, Procurement, Legal and Corporate Services. The role sits at the heart of the programme and is responsible for ensuring the transformation lands, is adopted, and becomes business as usual. This is not a communications-only role — it is a senior change leadership position embedded directly into the operating model and platform delivery. You’ll work closely with executive sponsors, programme leadership, process owners and the ServiceNow delivery team to drive real behavioural and operational change across a highly federated, partner-led organisation.
What You’ll Do
- Lead the end-to-end change and adoption strategy for a global ServiceNow and GBS transformation
- Own enterprise-wide change governance, readiness and adoption planning
- Develop clear change narratives, communications and engagement strategies for senior stakeholders
- Lead partner, executive and leadership engagement in a federated organisation
- Conduct change impact, readiness and people impact assessments
- Define and track adoption KPIs, benefits realisation and value metrics
- Lead workshops, leadership sessions, townhalls and transition labs
- Embed change into operating model, process and platform design
- Support service transition into business-as-usual and internal platform ownership
- Partner with programme, technology and operating model leads to ensure change is delivered by design
What We’re Looking For
You’re a senior change leader who operates comfortably at enterprise and board level and has experience delivering operating model and technology-enabled transformation in complex organisations. You understand how to take large-scale transformation from strategy into execution and ensure it lands operationally, culturally and behaviourally.
Ideal Candidate Profile
- Extensive experience as an OCM Lead on enterprise-wide digital or operating model transformations
- Strong background in GBS, shared services or enterprise service transformation
- Experience delivering change alongside ServiceNow or similar workflow platforms
- Proven track record operating in federated, partnership-based organisations
ServiceNow Organizational Change Manager employer: TechYard
Contact Detail:
TechYard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Organizational Change Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ServiceNow or change management. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to change management and ServiceNow. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and strategies.
✨Tip Number 3
Showcase your expertise during interviews by sharing specific examples of how you've led change initiatives in the past. Use metrics and outcomes to demonstrate your impact – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace ServiceNow Organizational Change Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of ServiceNow OCM Lead. Highlight your experience with change management and any relevant projects you've led, especially those involving ServiceNow or similar platforms.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven change in complex organisations and how you can bring that expertise to our team.
Showcase Your Leadership Skills: Since this role involves working closely with executive sponsors and leading workshops, make sure to highlight your leadership experience. We want to see how you've engaged stakeholders and driven behavioural change in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TechYard
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in ServiceNow and its functionalities. Brush up on how it integrates with various business processes, especially in HR, Finance, and Procurement. This knowledge will help you demonstrate your expertise and show that you can lead change effectively.
✨Prepare for Change Management Scenarios
Think about specific examples from your past experiences where you successfully led change initiatives. Be ready to discuss the strategies you used, the challenges you faced, and how you measured success. This will showcase your hands-on experience and strategic thinking.
✨Engage with Stakeholders
Understand the importance of stakeholder engagement in a federated organisation. Prepare to discuss how you would approach executive sponsors and programme leadership to ensure buy-in for the transformation. Highlight your communication skills and ability to build relationships.
✨Showcase Your Leadership Style
Be prepared to talk about your leadership style and how it aligns with driving behavioural and operational change. Share examples of how you’ve led workshops or sessions that facilitated change adoption, demonstrating your ability to inspire and motivate teams.
