At a Glance
- Tasks: Document and redesign business processes for a large-scale ESM transformation.
- Company: Join a forward-thinking company leading in Enterprise Service Management.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Work with senior stakeholders in a dynamic, collaborative environment.
- Why this job: Make a real impact by shaping service management solutions across key corporate functions.
- Qualifications: Experience in process consulting and strong stakeholder engagement skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: Remote (UK)
Contract: Full-Time Contract until December 2026
Start Date: ASAP
The Opportunity
We are seeking an experienced Senior ESM Process Consultant to support a large-scale Enterprise Service Management (ESM) transformation programme. This role will focus on documenting, analysing, and redesigning business processes across key corporate functions including HR, IT, Finance, and Procurement. The outputs from this work will directly inform the design and implementation of the ServiceNow platform. This is an excellent opportunity for a process-focused consultant who enjoys working with senior stakeholders, facilitating workshops, and translating business requirements into scalable service management solutions.
Key Responsibilities
- Document current-state and future-state business processes
- Design and produce process maps, workflows, and RACI models
- Facilitate stakeholder workshops across multiple business functions
- Gather and define requirements for ServiceNow delivery teams
- Create high-quality process documentation suitable for leadership review
- Support the alignment of business processes with Enterprise Service Management best practices
Ideal Background
We are interested in candidates with experience in roles such as:
- Process Consultant
- Business Process Analyst
- Operating Model Consultant
- Lean Six Sigma Consultant
- ServiceNow Business Analyst
- Enterprise Service Management Consultant
Essential Experience
- Strong business process mapping expertise using tools such as BPMN, Visio, Signavio, or similar
- Experience working across HR, IT, Finance, and/or Procurement processes
- Background in Global Business Services (GBS) or Shared Services environments
- Experience supporting ServiceNow implementations or Enterprise Service Management (ESM) programmes
- Excellent stakeholder engagement and workshop facilitation skills
- Ability to produce clear, structured, executive-level documentation
Senior ServiceNow Consultant employer: TechYard
Join a forward-thinking company that values innovation and collaboration, offering a remote working environment that promotes work-life balance. As a Senior ServiceNow Consultant, you will have the opportunity to engage with senior stakeholders and drive meaningful change across key corporate functions, all while benefiting from a culture that prioritises professional development and continuous learning. With a commitment to employee growth and a supportive team atmosphere, this role is perfect for those looking to make a significant impact in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ServiceNow Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in ESM. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss your experience with business process mapping and stakeholder engagement. Use real examples to demonstrate how you've transformed processes in previous roles.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind for hiring managers. It shows your enthusiasm and professionalism, which is always a plus.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it gives you a better chance to stand out in the crowd.
We think you need these skills to ace Senior ServiceNow Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior ESM Process Consultant role. Highlight your experience with business process mapping and any relevant tools you've used, like BPMN or Visio. We want to see how your background aligns with our needs!
Showcase Your Skills:In your application, don’t just list your skills—show us how you’ve used them! Share specific examples of how you've facilitated workshops or engaged with stakeholders. This helps us understand your hands-on experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience in ESM transformation can benefit us. Keep it concise but impactful!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at TechYard
✨Know Your Processes
Make sure you brush up on your business process mapping skills. Familiarise yourself with BPMN, Visio, or Signavio, as these tools will likely come up in conversation. Be ready to discuss how you've documented and redesigned processes in previous roles.
✨Engage with Stakeholders
Since this role involves working with senior stakeholders, practice how you would facilitate workshops. Think of examples where you've successfully engaged stakeholders and translated their needs into actionable solutions. This will show your ability to connect with others and drive results.
✨Showcase Your ServiceNow Knowledge
If you've supported ServiceNow implementations before, be prepared to share specific examples. Discuss how your contributions aligned with Enterprise Service Management best practices and the impact they had on the organisation. This will demonstrate your expertise and relevance to the role.
✨Prepare High-Quality Documentation Samples
Since producing clear, structured documentation is key, consider bringing samples of your work to the interview. This could include process maps or executive-level documents you've created. It’s a great way to showcase your attention to detail and professionalism.
