At a Glance
- Tasks: Document and redesign business processes for a large-scale ESM transformation.
- Company: Join a forward-thinking company leading in Enterprise Service Management.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Work with senior stakeholders in a dynamic, collaborative environment.
- Why this job: Make a real impact by shaping service management solutions across key corporate functions.
- Qualifications: Experience in process consulting and strong stakeholder engagement skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: Remote (UK)
Contract: Full-Time Contract until December 2026
Start Date: ASAP
The Opportunity
We are seeking an experienced Senior ESM Process Consultant to support a large-scale Enterprise Service Management (ESM) transformation programme. This role will focus on documenting, analysing, and redesigning business processes across key corporate functions including HR, IT, Finance, and Procurement. The outputs from this work will directly inform the design and implementation of the ServiceNow platform. This is an excellent opportunity for a process-focused consultant who enjoys working with senior stakeholders, facilitating workshops, and translating business requirements into scalable service management solutions.
Key Responsibilities
- Document current-state and future-state business processes
- Design and produce process maps, workflows, and RACI models
- Facilitate stakeholder workshops across multiple business functions
- Gather and define requirements for ServiceNow delivery teams
- Create high-quality process documentation suitable for leadership review
- Support the alignment of business processes with Enterprise Service Management best practices
Ideal Background
We are interested in candidates with experience in roles such as:
- Process Consultant
- Business Process Analyst
- Operating Model Consultant
- Lean Six Sigma Consultant
- ServiceNow Business Analyst
- Enterprise Service Management Consultant
Essential Experience
- Strong business process mapping expertise using tools such as BPMN, Visio, Signavio, or similar
- Experience working across HR, IT, Finance, and/or Procurement processes
- Background in Global Business Services (GBS) or Shared Services environments
- Experience supporting ServiceNow implementations or Enterprise Service Management (ESM) programmes
- Excellent stakeholder engagement and workshop facilitation skills
- Ability to produce clear, structured, executive-level documentation
Senior ServiceNow Consultant in Norwich employer: TechYard
Join a forward-thinking company that values innovation and collaboration, offering a remote working environment that promotes work-life balance. As a Senior ServiceNow Consultant, you will have the opportunity to engage with senior stakeholders and drive meaningful change across key corporate functions, all while benefiting from a culture that prioritises professional development and continuous learning. With a commitment to employee growth and a supportive team atmosphere, this role is perfect for those looking to make a significant impact in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ServiceNow Consultant in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Senior ServiceNow Consultant role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for ESM Process Consultant roles and practice your answers. We recommend using the STAR method to structure your responses, showcasing your experience in business process mapping and stakeholder engagement.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your previous work with ServiceNow implementations and process documentation. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Senior ServiceNow Consultant in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior ESM Process Consultant role. Highlight your experience with business process mapping and any relevant tools you've used, like BPMN or Visio. We want to see how your background aligns with our needs!
Showcase Your Skills:In your application, don’t just list your skills—show us how you’ve used them! Share specific examples of how you've facilitated workshops or engaged with stakeholders. This helps us understand your hands-on experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience in ESM transformation can benefit us. Keep it concise but impactful!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TechYard
✨Know Your Processes
Make sure you brush up on your business process mapping skills. Familiarise yourself with BPMN, Visio, or Signavio, as these tools will likely come up in conversation. Be ready to discuss how you've documented and redesigned processes in previous roles.
✨Engage with Stakeholders
Since this role involves working with senior stakeholders, practice how you would facilitate workshops. Think of examples where you've successfully engaged stakeholders and translated their needs into actionable solutions. Show them you can bridge the gap between technical and non-technical teams.
✨Showcase Your ServiceNow Knowledge
If you've supported ServiceNow implementations before, be prepared to share specific examples. Discuss how you gathered requirements and aligned business processes with ESM best practices. This will demonstrate your hands-on experience and understanding of the platform.
✨Prepare Executive-Level Documentation
Since producing high-quality documentation is key, bring samples of your work if possible. Talk about how you ensure clarity and structure in your documentation, especially for leadership review. This will highlight your attention to detail and ability to communicate effectively.
