At a Glance
- Tasks: Document and redesign business processes for a large-scale ESM transformation.
- Company: Join a forward-thinking company leading in Enterprise Service Management.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Work with senior stakeholders in a dynamic, collaborative environment.
- Why this job: Make a real impact by shaping service management solutions across key corporate functions.
- Qualifications: Experience in process consulting and strong stakeholder engagement skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: Remote (UK)
Contract: Full-Time Contract until December 2026
Start Date: ASAP
The Opportunity
We are seeking an experienced Senior ESM Process Consultant to support a large-scale Enterprise Service Management (ESM) transformation programme. This role will focus on documenting, analysing, and redesigning business processes across key corporate functions including HR, IT, Finance, and Procurement. The outputs from this work will directly inform the design and implementation of the ServiceNow platform. This is an excellent opportunity for a process-focused consultant who enjoys working with senior stakeholders, facilitating workshops, and translating business requirements into scalable service management solutions.
Key Responsibilities
- Document current-state and future-state business processes
- Design and produce process maps, workflows, and RACI models
- Facilitate stakeholder workshops across multiple business functions
- Gather and define requirements for ServiceNow delivery teams
- Create high-quality process documentation suitable for leadership review
- Support the alignment of business processes with Enterprise Service Management best practices
Ideal Background
We are interested in candidates with experience in roles such as:
- Process Consultant
- Business Process Analyst
- Operating Model Consultant
- Lean Six Sigma Consultant
- ServiceNow Business Analyst
- Enterprise Service Management Consultant
Essential Experience
- Strong business process mapping expertise using tools such as BPMN, Visio, Signavio, or similar
- Experience working across HR, IT, Finance, and/or Procurement processes
- Background in Global Business Services (GBS) or Shared Services environments
- Experience supporting ServiceNow implementations or Enterprise Service Management (ESM) programmes
- Excellent stakeholder engagement and workshop facilitation skills
- Ability to produce clear, structured, executive-level documentation
Senior ServiceNow Consultant in Manchester employer: TechYard
Join a forward-thinking company that values innovation and collaboration, offering a remote working environment that promotes work-life balance. As a Senior ServiceNow Consultant, you will have access to continuous professional development opportunities and the chance to work on impactful projects that shape the future of Enterprise Service Management. Our inclusive culture encourages creativity and empowers employees to thrive in their roles while making meaningful contributions to the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ServiceNow Consultant in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in ESM. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your experience in business process mapping and stakeholder engagement. We want to see your skills shine!
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions related to ESM and ServiceNow. We recommend getting a mate to help you out – it’ll boost your confidence and help you articulate your experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior ServiceNow Consultant in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior ESM Process Consultant role. Highlight your experience with business process mapping and any relevant tools you've used, like BPMN or Visio. We want to see how your background aligns with our needs!
Showcase Your Skills:In your application, don’t just list your skills—show us how you’ve used them! Share specific examples of how you've facilitated workshops or engaged with stakeholders. This helps us understand your hands-on experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience in ESM transformation can benefit us. Keep it concise but impactful—make us want to read more!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at TechYard
✨Know Your Processes
Make sure you brush up on your business process mapping skills, especially using tools like BPMN or Visio. Be ready to discuss how you've documented and redesigned processes in previous roles, as this will show your expertise and relevance to the position.
✨Engage with Stakeholders
Prepare to talk about your experience facilitating workshops and engaging with senior stakeholders. Think of specific examples where you successfully gathered requirements or translated business needs into actionable solutions, as this will demonstrate your ability to connect with key players.
✨Showcase Your ServiceNow Knowledge
Familiarise yourself with the ServiceNow platform and its capabilities. Be prepared to discuss any past experiences you have with ServiceNow implementations or ESM programmes, as this will highlight your technical understanding and readiness for the role.
✨Craft Clear Documentation
Since producing high-quality documentation is crucial, think about how you can showcase your ability to create structured, executive-level documents. Bring examples of your work if possible, and be ready to explain your approach to ensuring clarity and alignment with best practices.
