Senior ServiceNow HRSD / Employee Relations Consultant We’re looking for a senior HR and Employee Relations specialist with strong ServiceNow HRSD experience to support a large-scale transformation programme. This is a strategic role sitting between HR/ER, business leadership and ServiceNow, with responsibility for shaping the future operating model, defining the transformation roadmap and providing senior-level design authority. Act as the senior subject-matter expert across HR and Employee Relations, bringing hands-on knowledge of the full employee lifecycle and ER casework, including grievances, disciplinaries, investigations, absence, performance and workforce relations. Help shape a globally aligned HR/ER operating model, defining how global and regional ways of working, governance and processes should operate. Define a multi-year digitalisation and automation roadmap for HR and ER, underpinned by ServiceNow HR Service Delivery (HRSD) and Employee Relations case management. Translate HR and ER requirements into ServiceNow capabilities, advising on what is achievable through configuration versus customisation and how delivery should be phased. Provide design authority across HR/ER solutions, ensuring process, data and organisational decisions are scalable and aligned with the wider ServiceNow roadmap. Advise senior stakeholders and steering committees on priorities, sequencing and the automation opportunities that will deliver the greatest value, including Virtual Agent, workflow automation, knowledge management and intelligent case routing. Bring strong, current ServiceNow expertise from complex enterprise environments, with practical experience configuring and operating HRSD/ER, ensuring transformation decisions are grounded in what the platform can realistically deliver. This is an opportunity to play a key role in shaping how HR and Employee Relations operates globally, combining strategic transformation, HR/ER expertise and deep ServiceNow knowledge.
ServiceNow Consultant - Remote (m/w/d) in London employer: TechYard
Join a dynamic consultancy that champions innovation in Data & AI transformation, where your expertise as a Senior Cloud Engineer will be valued and nurtured. With a strong emphasis on collaboration and professional growth, you'll have access to cutting-edge tools and technologies while working alongside industry leaders in a supportive environment. Located in a vibrant tech hub, this role offers unique opportunities to engage with enterprise clients and make a tangible impact on their AI initiatives.
