At a Glance
- Tasks: Support a telecom transformation by improving workflows and processes using ServiceNow.
- Company: Join a leading telecommunications company driving innovation.
- Benefits: Remote work, flexible hours, and the chance to shape future processes.
- Other info: Contract role with potential for future opportunities in a fast-paced sector.
- Why this job: Make a real impact on customer care and fault management in a dynamic environment.
- Qualifications: Experience with ServiceNow and strong process improvement skills required.
The predicted salary is between 50000 - 70000 € per year.
Location: Remote
Engagement: Contract
Near Full-time (Until end Sep)
Start: June
Sector: Telecommunications
Overview
ServiceNow Business Process Consultant required to support a telecommunications transformation programme focused on fault management and customer care workflows. Phase 1 covers Telecommunications Service Management (TSM), Sales Order Management (SOM), CMDB foundations, platform setup, integrations, and data migration design activities.
Key Responsibilities
- Facilitate definition and alignment of current-state processes toward improved future-state ServiceNow workflows and best practices
- Work closely with customer process owners, sponsors, and stakeholders to drive process improvement initiatives
- Advise Product Owners throughout delivery, including story creation, refinement, prioritisation, and roadmap planning
- Ensure process and platform decisions align to desired business outcomes and operational goals
ServiceNow Business Process Consultant in London employer: TechYard
As a ServiceNow Business Process Consultant, you will thrive in a dynamic remote work environment that champions innovation and collaboration. Our company prioritises employee growth through continuous learning opportunities and a supportive culture that values your contributions to transformative telecommunications projects. Join us to be part of a team that not only drives process improvements but also fosters a rewarding career path in a rapidly evolving sector.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Business Process Consultant in London
✨Tip Number 1
Network like a pro! Reach out to folks in the telecommunications sector, especially those who work with ServiceNow. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've improved processes or worked on similar projects. We want to see your experience shine through, so be ready to share those success stories.
✨Tip Number 3
Stay updated on industry trends! Knowing what's hot in telecommunications and ServiceNow can give you an edge. It shows you're passionate and proactive, which is exactly what we love to see.
✨Tip Number 4
Apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace ServiceNow Business Process Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Business Process Consultant role. Highlight your experience with fault management and customer care workflows, as well as any relevant telecommunications projects you've worked on.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific skills that align with the job description, like process improvement and stakeholder engagement.
Showcase Relevant Experience:When filling out your application, be sure to showcase your experience with ServiceNow and any similar platforms. We want to see how you've facilitated process improvements in past roles, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TechYard
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially around fault management and customer care workflows. Familiarise yourself with Telecommunications Service Management (TSM) and Sales Order Management (SOM) as these are key areas for the role.
✨Understand the Business Context
Get a good grasp of the telecommunications sector and how it operates. Research current trends and challenges in the industry so you can speak intelligently about how your skills can help improve processes and drive initiatives.
✨Prepare for Process Improvement Discussions
Be ready to discuss how you've facilitated process improvements in the past. Think of specific examples where you've aligned current-state processes with future-state goals, and be prepared to share your approach to stakeholder engagement.
✨Showcase Your Collaboration Skills
This role involves working closely with various stakeholders, so highlight your experience in collaboration. Prepare examples that demonstrate your ability to work with product owners and process owners to drive successful outcomes.
