At a Glance
- Tasks: Define user personas and service journeys for a global transformation project.
- Company: Join a forward-thinking company focused on employee experience design.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Ideal for creative thinkers passionate about user experience and change.
- Why this job: Shape the future of employee experiences in a dynamic, global environment.
- Qualifications: Experience in service design, user journey mapping, and transformation programmes.
The predicted salary is between 60000 - 80000 £ per year.
Location: Remote - UK
Start: ASAP
Overview
Senior Consultant required to define user personas and service journeys that will inform ServiceNow experience design, employee adoption and change activities across a global GBS transformation.
What this person will do
This role is focused on user and employee experience design. The successful candidate will:
- Create personas across HR, IT, Finance and Procurement functions
- Map end-to-end service journeys
- Produce experience maps and service blueprints
- Capture user requirements for ServiceNow design teams
- Support stakeholder engagement and change activities
Ideal Background
- Service Designer
- Employee Experience Consultant
- User Experience Consultant
- Design Thinking Consultant
- Transformation Consultant with journey mapping experience
Must Have
- Persona mapping experience
- User journey mapping experience
- Experience within large transformation programmes
- Workshop facilitation skills
- Exposure to ServiceNow, Employee Experience or Enterprise Service Management programmes
Locations
Senior Consultant in Hampshire, Portsmouth employer: TechYard
As a Senior Consultant at our company, you will thrive in a dynamic remote work environment that champions innovation and collaboration. We offer a supportive culture that prioritises employee growth through continuous learning opportunities and meaningful projects, all while being part of a global transformation initiative that values your expertise in user experience design.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Consultant role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to user experience design and service journeys. We can help you with mock interviews to boost your confidence and ensure you nail those tricky questions!
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your persona mapping and journey mapping projects. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team.
We think you need these skills to ace Senior Consultant in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Consultant. Highlight your experience with persona mapping and user journey mapping, as these are key for us. Use specific examples that showcase your skills in service design and transformation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about user experience design and how your background aligns with our needs. Be sure to mention any relevant projects or experiences that demonstrate your expertise in employee experience.
Showcase Your Workshop Skills:Since workshop facilitation is a must-have, don’t forget to include any relevant experiences where you’ve led workshops or engaged stakeholders. We want to see how you can bring people together to drive change and improve service journeys.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at TechYard
✨Know Your Personas
Before the interview, dive deep into persona mapping. Familiarise yourself with how to create and utilise user personas across different functions like HR, IT, and Finance. This will not only show your expertise but also demonstrate your understanding of the role's requirements.
✨Map Out Your Journey
Prepare to discuss your experience in mapping end-to-end service journeys. Bring examples of previous projects where you successfully mapped user journeys and how that impacted the overall design process. This will highlight your practical skills and strategic thinking.
✨Engage Stakeholders Like a Pro
Think about your past experiences with stakeholder engagement. Be ready to share specific instances where you facilitated workshops or engaged stakeholders in transformation programmes. This will showcase your communication skills and ability to drive change.
✨Get Familiar with ServiceNow
If you have exposure to ServiceNow or similar platforms, brush up on your knowledge. Be prepared to discuss how you've used these tools in previous roles, especially in relation to employee experience and service management. This will set you apart as a candidate who understands the technical landscape.
