At a Glance
- Tasks: Define new enterprise services and governance models for a transformative project.
- Company: Join a leading firm driving major organisational change.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential.
- Why this job: Be at the forefront of innovation and make a significant impact on service management.
- Qualifications: Experience in enterprise service design and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a Senior Consultant to define new enterprise services, governance models and service structures that will form the foundation of a ServiceNow-enabled Enterprise Service Management operating model. This is a high-impact role at the heart of a major transformation programme.
What you'll do:
- Define enterprise services and service structures across the organisation
- Create service definitions and ownership models
- Develop governance frameworks to underpin the ESM operating model
- Define service KPIs and SLA
- Produce ServiceNow-ready service catalogue input
Ideal background:
- Enterprise Service Management Consultant
- Service Management Consultant
- ITSM Consultant
- ServiceNow Consultant
- Service Design Consultant
Must-have experience:
- Proven experience defining enterprise services and service structure
- Service catalogue design and governance frameworks
- ServiceNow or ITSM platform experience
- Exposure to HR and/or Finance functions
- Strong stakeholder management skills at senior levels
Consultant - New Service Design in Exeter employer: TechYard
As a leading player in the enterprise service management sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our consultants to drive meaningful change. Our commitment to employee growth is reflected in our comprehensive training programmes and mentorship opportunities, ensuring that you can advance your career while making a significant impact in a transformative environment. Located in a vibrant area, we offer a dynamic workplace that values diversity and encourages creative thinking, making us an exceptional employer for those seeking rewarding and impactful roles.
StudySmarter Expert Advice🤫
We think this is how you could land Consultant - New Service Design in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in enterprise service management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your expertise! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss your experience with service definitions and governance frameworks. We want to see how you can add value to their transformation programme.
✨Tip Number 3
Tailor your pitch! When you're talking to hiring managers, make sure to highlight your experience with service catalogue design and your strong stakeholder management skills. We need to know how you can help shape their ESM operating model.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Consultant - New Service Design in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your experience with enterprise services and governance frameworks to show us you’re the right fit for this high-impact role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about service design and how your background aligns with our needs. Be sure to mention any relevant experience with ServiceNow or ITSM platforms, as this will catch our eye!
Showcase Your Stakeholder Management Skills:In your application, don’t forget to highlight your ability to manage stakeholders at senior levels. We want to see examples of how you've successfully navigated complex relationships in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our transformation programme!
How to prepare for a job interview at TechYard
✨Know Your Service Design Inside Out
Make sure you’re well-versed in enterprise service design principles. Brush up on your knowledge of service definitions, governance frameworks, and KPIs. Being able to discuss these topics confidently will show that you’re the right fit for this high-impact role.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders at senior levels in previous roles. This is crucial for a Consultant position, so think about specific situations where you navigated complex relationships and drove results.
✨Familiarise Yourself with ServiceNow
Since this role involves ServiceNow, it’s essential to demonstrate your familiarity with the platform. If you have experience with ITSM tools, be ready to discuss how you’ve used them to enhance service delivery and management.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about the company’s current service structures or their vision for the ESM operating model. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
