We are looking for an OCM and Org Design Analyst for one of our clients.
- Fully Remote + potential client site trips in the UK
- Minimum 6 month contract (potential for 12 months)
- Outside of IR35
- Start ASAP
Responsibilities:
- Support the OCM Lead in developing and executing change management activities aligned to the ServiceNow implementation roadmap.
- Conduct stakeholder analysis and change impact assessments, documenting impacts across affected teams, roles and processes.
- Support business readiness assessments, identifying adoption risks, training needs and areas requiring additional change support.
- Develop and maintain change management deliverables, including stakeholder matrices, impact assessments, change plans, communications and readiness trackers.
- Support the development and tracking of adoption, readiness and change KPIs, providing reporting and analysis to the OCM Lead.
- Support go-live and hypercare activities, including tracking user issues, identifying adoption challenges and coordinating responses with relevant teams.
- Work with business stakeholders to gather feedback and identify areas where additional communications, training or support may be required.
- Collaborate with ServiceNow technical and functional teams to understand upcoming platform changes and translate these into business and user impacts.
- Support analysis of current-state and future-state processes, identifying changes resulting from the ServiceNow implementation.
- Document changes to roles, responsibilities, processes and ways of working as part of the future-state operating model.
- Support the development of transition and implementation plans, including people, process and technology considerations.
- Assist with identifying training, capability and resourcing requirements arising from changes to the operating model.
- Work with the OCM Lead and ServiceNow teams to ensure proposed process and organisational changes are aligned with the platform design.
Requirements:
- 2–5 years' OCM / Business Change experience
- Experience supporting technology transformation / enterprise platform implementations
- Experience with change impact assessments, stakeholder analysis and business readiness
- Experience supporting go-live, adoption and hypercare
- Good understanding of training and communications
- Experience working with business and technical stakeholders
- Strong analytical and documentation skills
- Exposure to ServiceNow, ERP, CRM or similar enterprise platforms would be beneficial
- Understanding of operating model / process change would be a strong advantage
OCM Analyst in England employer: TechYard
Join a dynamic consultancy that champions innovation in Data & AI transformation, where your expertise as a Senior Cloud Engineer will be valued and nurtured. With a strong emphasis on collaboration and professional growth, you'll have access to cutting-edge tools and technologies while working alongside industry leaders in a supportive environment. Located in a vibrant tech hub, this role offers unique opportunities to engage with enterprise clients and make a tangible impact on their AI initiatives.
