At a Glance
- Tasks: Define user personas and service journeys for a global transformation project.
- Company: Join a forward-thinking company focused on employee experience design.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Ideal for creative thinkers passionate about user experience and change.
- Why this job: Shape the future of employee experiences in a dynamic, global environment.
- Qualifications: Experience in service design, user journey mapping, and transformation programmes.
The predicted salary is between 60000 - 80000 £ per year.
Location: Remote - UK
Start: ASAP
Overview
Senior Consultant required to define user personas and service journeys that will inform ServiceNow experience design, employee adoption and change activities across a global GBS transformation.
What this person will do
This role is focused on user and employee experience design. The successful candidate will:
- Create personas across HR, IT, Finance and Procurement functions
- Map end-to-end service journeys
- Produce experience maps and service blueprints
- Capture user requirements for ServiceNow design teams
- Support stakeholder engagement and change activities
Ideal Background
- Service Designer
- Employee Experience Consultant
- User Experience Consultant
- Design Thinking Consultant
- Transformation Consultant with journey mapping experience
Must Have
- Persona mapping experience
- User journey mapping experience
- Experience within large transformation programmes
- Workshop facilitation skills
- Exposure to ServiceNow, Employee Experience or Enterprise Service Management programmes
Senior Consultant in Crawley employer: TechYard
As a Senior Consultant at our company, you will thrive in a dynamic remote work environment that champions innovation and collaboration. We offer a supportive culture that prioritises employee growth through continuous learning opportunities and meaningful projects, all while being part of a global transformation initiative that values your expertise in user experience design.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant in Crawley
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Consultant gig.
✨Tip Number 2
Prepare for those interviews by practising common questions related to user experience design and service journeys. We suggest role-playing with a friend or using online resources to get comfortable with articulating your persona mapping and journey mapping skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your previous work in employee experience design and transformation programmes. We want to see your best projects that demonstrate your skills in mapping service journeys and facilitating workshops.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Consultant in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Consultant role. Highlight your experience in user and employee experience design, especially any persona and journey mapping you've done. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our global GBS transformation. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Experience:When filling out your application, be sure to showcase your experience with ServiceNow and any large transformation programmes. We’re particularly interested in your workshop facilitation skills and how you’ve engaged stakeholders in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at TechYard
✨Know Your Personas
Before the interview, dive deep into persona mapping. Familiarise yourself with how to create and utilise user personas across different functions like HR, IT, and Finance. This will not only show your expertise but also demonstrate your understanding of the role's requirements.
✨Map Out Your Journey
Prepare to discuss your experience in mapping end-to-end service journeys. Bring examples of past projects where you successfully created experience maps or service blueprints. This will help you illustrate your hands-on experience and problem-solving skills.
✨Engage Stakeholders Effectively
Think about your approach to stakeholder engagement. Be ready to share specific instances where you've facilitated workshops or engaged with stakeholders during transformation programmes. Highlighting your communication skills will be key here.
✨Familiarity with ServiceNow
Brush up on your knowledge of ServiceNow and its applications in employee experience and enterprise service management. Being able to discuss how you've used or interacted with these tools will set you apart as a candidate who is ready to hit the ground running.
