At a Glance
- Tasks: Document and redesign business processes for a large-scale ESM transformation.
- Company: Join a forward-thinking company leading in Enterprise Service Management.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on collaboration and innovation.
- Why this job: Make a real impact by transforming key corporate functions with innovative solutions.
- Qualifications: Experience in process consulting and strong stakeholder engagement skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: Remote (UK)
Contract: Full-Time Contract until December 2026
Start Date: ASAP
The Opportunity
We are seeking an experienced Senior ESM Process Consultant to support a large-scale Enterprise Service Management (ESM) transformation programme. This role will focus on documenting, analysing, and redesigning business processes across key corporate functions including HR, IT, Finance, and Procurement. The outputs from this work will directly inform the design and implementation of the ServiceNow platform. This is an excellent opportunity for a process-focused consultant who enjoys working with senior stakeholders, facilitating workshops, and translating business requirements into scalable service management solutions.
Key Responsibilities
- Document current-state and future-state business processes
- Design and produce process maps, workflows, and RACI models
- Facilitate stakeholder workshops across multiple business functions
- Gather and define requirements for ServiceNow delivery teams
- Create high-quality process documentation suitable for leadership review
- Support the alignment of business processes with Enterprise Service Management best practices
Ideal Background
We are interested in candidates with experience in roles such as:
- Process Consultant
- Business Process Analyst
- Operating Model Consultant
- Lean Six Sigma Consultant
- ServiceNow Business Analyst
- Enterprise Service Management Consultant
Essential Experience
- Strong business process mapping expertise using tools such as BPMN, Visio, Signavio, or similar
- Experience working across HR, IT, Finance, and/or Procurement processes
- Background in Global Business Services (GBS) or Shared Services environments
- Experience supporting ServiceNow implementations or Enterprise Service Management (ESM) programmes
- Excellent stakeholder engagement and workshop facilitation skills
- Ability to produce clear, structured, executive-level documentation
Senior ServiceNow Consultant in Coventry employer: TechYard
Join a forward-thinking company that values innovation and collaboration, offering a remote working environment that promotes work-life balance. As a Senior ServiceNow Consultant, you will have the opportunity to engage with senior stakeholders and drive meaningful change across key corporate functions, all while benefiting from a culture that prioritises professional development and continuous learning. With a commitment to employee growth and a supportive team atmosphere, this role is perfect for those looking to make a significant impact in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ServiceNow Consultant in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in ESM. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your process mapping expertise and any successful projects you've led. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to ESM and ServiceNow. Think about how you can demonstrate your stakeholder engagement and workshop facilitation skills through real-life examples.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Senior ServiceNow Consultant in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior ESM Process Consultant role. Highlight your experience with business process mapping and any relevant tools you've used, like BPMN or Visio. We want to see how your background aligns with our needs!
Showcase Your Skills:In your application, don’t just list your skills—show us how you’ve used them! Share specific examples of how you've facilitated workshops or documented processes in previous roles. This helps us understand your hands-on experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience makes you a perfect fit for our team. We love seeing enthusiasm and a personal touch!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at TechYard
✨Know Your Processes Inside Out
Make sure you’re well-versed in business process mapping and the tools mentioned in the job description, like BPMN or Visio. Be ready to discuss your past experiences in detail, especially how you've documented and redesigned processes in HR, IT, Finance, or Procurement.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've engaged with senior stakeholders and facilitated workshops. Think about specific challenges you faced and how you navigated them to achieve successful outcomes. This will demonstrate your ability to translate business requirements into actionable solutions.
✨Bring Your ServiceNow Knowledge
Familiarise yourself with ServiceNow and its role in Enterprise Service Management. Be prepared to discuss any previous implementations you've been involved in and how you contributed to aligning business processes with ESM best practices.
✨Craft Clear Documentation Samples
Have examples of high-quality process documentation ready to share. This could include process maps, workflows, or RACI models. Being able to present these will show your capability to produce structured documentation suitable for leadership review.
