At a Glance
- Tasks: Define user personas and service journeys for a global transformation project.
- Company: Join a forward-thinking company focused on employee experience design.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and make a real impact on user experiences.
- Why this job: Shape the future of employee experiences in a dynamic, global environment.
- Qualifications: Experience in service design, user journey mapping, and transformation programmes.
The predicted salary is between 60000 - 80000 £ per year.
Location: Remote - UK
Start: ASAP
Overview
Senior Consultant required to define user personas and service journeys that will inform ServiceNow experience design, employee adoption and change activities across a global GBS transformation.
What this person will do
This role is focused on user and employee experience design. The successful candidate will:
- Create personas across HR, IT, Finance and Procurement functions
- Map end-to-end service journeys
- Produce experience maps and service blueprints
- Capture user requirements for ServiceNow design teams
- Support stakeholder engagement and change activities
Ideal Background
- Service Designer
- Employee Experience Consultant
- User Experience Consultant
- Design Thinking Consultant
- Transformation Consultant with journey mapping experience
Must Have
- Persona mapping experience
- User journey mapping experience
- Experience within large transformation programmes
- Workshop facilitation skills
- Exposure to ServiceNow, Employee Experience or Enterprise Service Management programmes
Senior Consultant in Coventry employer: TechYard
As a Senior Consultant at our company, you will thrive in a dynamic remote work environment that champions innovation and collaboration. We offer a supportive culture that prioritises employee growth through continuous learning opportunities and meaningful projects, all while being part of a global transformation initiative that enhances user experiences across various functions. Join us to make a significant impact while enjoying the flexibility and work-life balance that comes with remote working in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant in Coventry
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Consultant gig.
✨Tip Number 2
Prepare for those interviews by practising common questions related to user experience design and service journeys. We suggest role-playing with a friend or using online resources to get comfortable with articulating your persona mapping and journey mapping skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your previous work in employee experience design and transformation programmes. We want to see your best projects that demonstrate your skills in mapping service journeys and facilitating workshops.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Consultant in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Consultant role. Highlight your experience in persona mapping and user journey mapping, as these are key for us. Use specific examples that showcase your skills in service design and transformation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about user experience design and how your background aligns with our needs. Be sure to mention any relevant projects or experiences that demonstrate your expertise.
Showcase Your Skills:In your application, don’t just list your skills—show us how you’ve used them! Whether it’s through workshop facilitation or stakeholder engagement, give us concrete examples of how you've made an impact in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at TechYard
✨Know Your Personas
Before the interview, dive deep into persona mapping. Familiarise yourself with how to create and utilise user personas across different functions like HR, IT, and Finance. This will not only show your expertise but also demonstrate your understanding of the role's focus on user experience design.
✨Map Out Your Journey
Prepare to discuss your experience with end-to-end service journeys. Bring examples of how you've mapped these journeys in previous roles, especially in large transformation programmes. This will help you illustrate your practical knowledge and problem-solving skills.
✨Engage Stakeholders Like a Pro
Think about your past experiences in stakeholder engagement and change activities. Be ready to share specific instances where you facilitated workshops or collaborated with teams to drive user adoption. This will highlight your communication skills and ability to work in a team.
✨Get Familiar with ServiceNow
If you have exposure to ServiceNow or similar platforms, brush up on your knowledge. Be prepared to discuss how you've used these tools in your previous roles, particularly in relation to employee experience and enterprise service management. This will show that you're not just familiar with the tools, but that you can leverage them effectively.
