At a Glance
- Tasks: Define new enterprise services and governance models for a transformative project.
- Company: Join a leading firm driving major transformation in enterprise service management.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a collaborative environment.
- Why this job: Be at the forefront of innovation and make a significant impact on service design.
- Qualifications: Experience in enterprise service management and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a Senior Consultant to define new enterprise services, governance models and service structures that will form the foundation of a ServiceNow-enabled Enterprise Service Management operating model. This is a high-impact role at the heart of a major transformation programme.
What you'll do:
- Define enterprise services and service structures across the organisation
- Create service definitions and ownership models
- Develop governance frameworks to underpin the ESM operating model
- Define service KPIs and SLA
- Produce ServiceNow-ready service catalogue input
Ideal background:
- Enterprise Service Management Consultant
- Service Management Consultant
- ITSM Consultant
- ServiceNow Consultant
- Service Design Consultant
Must-have experience:
- Proven experience defining enterprise services and service structure
- Service catalogue design and governance frameworks
- ServiceNow or ITSM platform experience
- Exposure to HR and/or Finance functions
- Strong stakeholder management skills at senior levels
Consultant - New Service Design employer: TechYard
As a leading player in the enterprise service management sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to drive meaningful change. Our commitment to professional development is evident through tailored growth opportunities and a supportive environment that encourages creativity and strategic thinking. Located in a vibrant area, we offer competitive benefits and a dynamic workplace where your contributions will directly impact our transformation programme.
StudySmarter Expert Advice🤫
We think this is how you could land Consultant - New Service Design
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Consultant role. You never know who might have the inside scoop on opportunities that aren't advertised.
✨Tip Number 2
Prepare for those interviews by researching the company and its service management practices. We want you to be able to discuss how your experience aligns with their needs, especially around ServiceNow and enterprise services.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past roles, focus on specific projects where you defined service structures or developed governance frameworks. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Consultant - New Service Design
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Consultant. Highlight your experience in defining enterprise services and governance frameworks, as these are key for us. Use specific examples that showcase your skills in service catalogue design and stakeholder management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're passionate about ServiceNow and how your background aligns with our needs. Be sure to mention any relevant experience with HR or Finance functions, as this will resonate with us.
Showcase Your Achievements:When detailing your experience, focus on achievements rather than just responsibilities. Use metrics where possible to demonstrate the impact of your work, especially in areas like service KPIs and SLAs. We love seeing quantifiable results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen to join the StudySmarter team!
How to prepare for a job interview at TechYard
✨Know Your Service Design Inside Out
Make sure you’re well-versed in enterprise service design principles. Brush up on your knowledge of governance models and service structures, as these will be key topics during the interview. Be ready to discuss how you've previously defined services and created ownership models.
✨Showcase Your Stakeholder Management Skills
Since this role involves working with senior stakeholders, prepare examples that highlight your experience in managing relationships at that level. Think about specific situations where you successfully navigated complex stakeholder dynamics and how you ensured alignment on service definitions.
✨Prepare for ServiceNow Discussions
Given the focus on ServiceNow, it’s crucial to demonstrate your familiarity with the platform. Be prepared to discuss how you’ve used ServiceNow or similar ITSM tools in past roles, particularly in relation to service catalogue design and governance frameworks.
✨Define Your KPIs and SLAs
Understand the importance of KPIs and SLAs in the context of enterprise service management. Come equipped with examples of how you’ve defined these metrics in previous roles, and be ready to explain how they contributed to the success of service delivery.
