At a Glance
- Tasks: Define user personas and service journeys for a global transformation project.
- Company: Join a forward-thinking team focused on enhancing employee experiences.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Ideal for creative thinkers passionate about user experience and change.
- Why this job: Shape the future of employee experience design in a dynamic environment.
- Qualifications: Experience in service design, user journey mapping, and transformation programmes.
The predicted salary is between 60000 - 80000 £ per year.
Location: Remote - UK
Start: ASAP
Overview
Senior Consultant required to define user personas and service journeys that will inform ServiceNow experience design, employee adoption and change activities across a global GBS transformation.
What this person will do
This role is focused on user and employee experience design. The successful candidate will:
- Create personas across HR, IT, Finance and Procurement functions
- Map end-to-end service journeys
- Produce experience maps and service blueprints
- Capture user requirements for ServiceNow design teams
- Support stakeholder engagement and change activities
Ideal Background
- Service Designer
- Employee Experience Consultant
- User Experience Consultant
- Design Thinking Consultant
- Transformation Consultant with journey mapping experience
Must Have
- Persona mapping experience
- User journey mapping experience
- Experience within large transformation programmes
- Workshop facilitation skills
- Exposure to ServiceNow, Employee Experience or Enterprise Service Management programmes
Senior Consultant in Chester employer: TechYard
As a Senior Consultant at our company, you will thrive in a dynamic remote work environment that champions innovation and collaboration. We offer a supportive culture that prioritises employee growth through continuous learning opportunities and meaningful projects, all while being part of a global transformation initiative that enhances user experiences across various functions. Join us to make a significant impact while enjoying the flexibility and work-life balance that comes with remote working in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Consultant role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to user experience design and service journeys. We can’t stress enough how important it is to articulate your persona mapping and journey mapping experience clearly!
✨Tip Number 3
Showcase your skills through a portfolio or case studies. If you’ve worked on transformation programmes before, highlight your contributions and the impact they had. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Consultant in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Consultant role. Highlight your persona mapping and user journey mapping experience, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of your work in service design and transformation programmes to grab our attention.
Showcase Your Workshop Skills:Since workshop facilitation is a must-have, mention any relevant experiences where you've led workshops or engaged stakeholders. We love seeing how you can bring people together!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at TechYard
✨Know Your Personas
Before the interview, dive deep into persona mapping. Familiarise yourself with how to create and utilise user personas across different functions like HR, IT, and Finance. This will not only show your expertise but also demonstrate your understanding of the role's focus on user experience design.
✨Map Out Your Journey
Prepare to discuss your experience with end-to-end service journeys. Bring examples of how you've mapped these journeys in previous roles, especially in large transformation programmes. This will help you illustrate your practical knowledge and problem-solving skills.
✨Engage Stakeholders Like a Pro
Think about your past experiences in stakeholder engagement and change activities. Be ready to share specific instances where you facilitated workshops or collaborated with teams to drive user adoption. This will highlight your communication skills and ability to work in a team.
✨Get Familiar with ServiceNow
If you have exposure to ServiceNow or similar platforms, brush up on your knowledge. Be prepared to discuss how you've used these tools in your previous roles, particularly in relation to employee experience and enterprise service management. This will show that you're not just familiar with the tools, but that you can leverage them effectively.
